Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

BRANDON HUDSON

Belton,MO

Summary

Self-motivated and reliable project and account manager with a proven record of national client retention. With an emphasis on strategic planning and revenue driven growth, while maintaining a strong client relationship focus. A lifelong Kansas City native with strong family and cultural ties to the area. I'm a father of two young boys, Cole and Hunter, and reside in the South Kansas City Metro area. I am looking to start a new chapter in my life that will allow me to have a larger impact on those I work with, my family, and the community I live in. I bring high energy and attention to detail, while ensuring that those around me are heard and respected so we can work towards common goals. I have a passion for personal growth and development, not only for myself, but also of those around me. I feel I would make a great addition to your team.

Overview

17
17
years of professional experience

Work History

Engagement Owner (Project Management)

Oracle/Cerner
02.2019 - 02.2024
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Provided detailed project status updates to stakeholders and executive management.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

Account Manager

EShipping
11.2014 - 02.2019
  • Experienced Account Manager with a demonstrated history of working in the logistics and supply chain industry
  • Skilled in Sales, Customer Satisfaction, Team Building, Transportation Management, and Account Management
  • Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities
  • Serviced accounts on a regular basis to propose new products or services and maximize revenue
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
  • Trained Account Managers on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability
  • Managed a book of business with $34 million in transportation across 28 accounts
  • Managed a maximum of 56 accounts at one point in time
  • Successfully managed over 100 accounts in my 6 years tenure
  • Identified and qualified customer needs, developed sales strategies and negotiated and closed profitable projects.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Tournament Supervisor

KCsports
05.2007 - 10.2018
  • Supervision of youth baseball tournaments in the Kansas City and Omaha, NE areas
  • Responsible for live media updates, brand loyalty and overall customer satisfaction during tournament
  • Broadcast assistant for the 11 and under AA World Series
  • Management of tournament gate and all employees, umpires, parent concerns, and player safety.

Account Coordinator

EShipping
04.2014 - 11.2014
  • Asked appropriate open-ended questions to discover customers' needs and requirements
  • Contacted customers as soon as issues arose to immediately find resolution before the problems escalated
  • Analyzed business developments and monitored market trends
  • Identical roles as Account Management, but at the desk level via phone and email communication with clients
  • Learned how to be more strategic with my clients supply chain needs and support.

Client Care Specialist

EShipping
03.2013 - 04.2014
  • Managed time effectively using blocking strategies, productivity enhancements and resources such as Outlook and Todoist
  • Explained available products and services, demonstrated features and used persuasive communication strategies to redirect concerns
  • Learned the important skills needed to 'Wow!' clients and their vendors with proactive and responsive customer service.

Business Development (Outside Sales)

EShipping
11.2012 - 03.2013
  • Cultivated an understanding of supply chain management while listening to specialized needs of potential clients and matching them to products and services to mutually benefit both parties
  • Business to Business in the field cold calling
  • Knocking on 20-50 doors a day
  • Effectively managing and organizing pipeline.

Director of Player Services

The National Golf Club of Kansas City
01.2011 - 11.2012
  • Managed a group of 8-16 employees depending on the season
  • Responsible for member satisfaction from the moment they stepped on the grounds until they left
  • Pro Shop merchandise procurement and display management.

Assistant Golf Professional

Royal Meadows Golf Club
01.2009 - 01.2011
  • Encouraged everyone to cultivate a strong work ethic by demonstrating diligence, patience and respect for others
  • Developed and maintained key relationships with local vendors
  • Organized and carried out Club events and Tournaments
  • Focused on Customer Service and customer experience.

Education

Secondary Education

Pratt Community College
Pratt, KS
05.2006

Skills

  • Management collaboration
  • Optimizing business processes
  • Oral and written communication
  • Proficiency with CRM systems
  • Business development and planning
  • Mentoring and coaching
  • Tactical planning
  • Relationship building and management
  • Territory management
  • Customer Needs Assessment

Accomplishments

  • 98% client retention in 2018. Over 60 accounts managed.
  • Successful transition of 45 accounts in 2018 either to myself or to other team members during territory realignment.
  • Created new hire training for 2018 Account Management hires.
  • Successful on-boarding in 2018 of 3rd largest client in company history.
  • Creation and implementation of Account Coordinator role, which I served in prior to Account Management role. That role has now grown into three full time positions.

Timeline

Engagement Owner (Project Management)

Oracle/Cerner
02.2019 - 02.2024

Account Manager

EShipping
11.2014 - 02.2019

Account Coordinator

EShipping
04.2014 - 11.2014

Client Care Specialist

EShipping
03.2013 - 04.2014

Business Development (Outside Sales)

EShipping
11.2012 - 03.2013

Director of Player Services

The National Golf Club of Kansas City
01.2011 - 11.2012

Assistant Golf Professional

Royal Meadows Golf Club
01.2009 - 01.2011

Tournament Supervisor

KCsports
05.2007 - 10.2018

Secondary Education

Pratt Community College

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BRANDON HUDSON