Brandon Hunter
Citrus Heights,CA
Summary
Experienced customer service and warehouse professional achieved customer fulfillment goals through effective management of cost and logistics determinants. Implemented plan to maximize company revenues with minimal additional resource investment. Worked closely with internal partners to insure all deadlines are met via strong communication skills. Committed to maintaining professional rapport with coworkers and customers. With a proven track record to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Warehouse Logistics Coordinator
Edges Electrical Group
04.2021 - 12.2022
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Assistant Manager
Vitamin Shoppe
11.2020 - 05.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Tracked and prioritized work orders to meet daily sales requirements.
- Prepared and secured nightly deposits, notating and reporting any discrepancies.
Store Manager
Tapestry Inc. COACH
05.2018 - 10.2020
- Organized daily workflow, ensured appropriate staffing to provide optimal luxury service.
- Developed new employees and on-going performance assessment of current employees.
- Updated visual merchandising for store to more effectively present products to patrons.
- Handling any customer issues and concerns in a timely manner, followed by retraining of the team to prevent future issues.
- Ensure all client and customers alike receive the same luxury experience by maintaining all COACH standards are upheld.
- Minimized vacancy periods by collaborating with team members to strategize improvements to marketing initiatives, business plans and client services.
- Ensure compliance with Tapestry time and labor policy and practices through timekeeping procedures.
- Maintain client book of +200 during fiscal year.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 16%
Retail Store Manager
Sunglass Hut
05.2016 - 04.2018
- 35.2% AVG increase in sales over LY while in this role.
- Achieving 117% to location's goal.
- Organizing and maintaining charity functions for 27 location region.
- Traveling to multiple locations to implement new training plans and policy procedures.
- Hosted training workshops for neighboring stores .
- Performed nightly store and team performance audits.
- Generated spreadsheets detailing sales information.
- Coordinated with day management regarding on-going issues.
- Designed employee/manager improvement plans.
- Submitted orders for new inventory.
- Resolved customer service issues promptly.
- Trained new employees on proper protocols and customer service standards.
- Completed routine store inventories.
Retail Store Manager
Vitamin World Inc.
10.2014 - 12.2016
- Led store operation projects.
- Developed growth strategies.
- Led and developed a management team.
- Created visual store strategy based on market trends.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Worked with the management team to implement the proper division of responsibilities.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Mentored new sales associates to contribute to the store's positive culture.
- Stocked and replenished merchandise according to store merchandising layouts.
Restaurant Supervisor
Red Hawk Casino
04.2013 - 05.2015
- Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.
- Effectively scheduled and distributed work assignments in alignment with operational and customer needs.
- Identified and diplomatically addressed customer complaints in a timely manner to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Conducted performance reviews.
- Ensured compliance with relevant regulatory employment rules and standards.
Education
Small Business Management And Entrepreneurship
American River College
Sacramento, CASkills
- Employee scheduling
- Relationship building
- Staff training/development
- ADP/I-9 processing
- Client account management
- Strong verbal communication
- Merchandising operations
- Developing brand messaging
- Upselling techniques
- Shipment Coordination
- Spreadsheet Tracking
- Subcontractor Management
- Team Guidance and Management
- Familiar w/ CRM Dashboards
Certification
- CPR/AED Certified
- SafeServ certification
Timeline
Warehouse Logistics Coordinator
Edges Electrical Group
04.2021 - 12.2022
Assistant Manager
Vitamin Shoppe
11.2020 - 05.2021
Store Manager
Tapestry Inc. COACH
05.2018 - 10.2020
Retail Store Manager
Sunglass Hut
05.2016 - 04.2018
Retail Store Manager
Vitamin World Inc.
10.2014 - 12.2016
Restaurant Supervisor
Red Hawk Casino
04.2013 - 05.2015
Small Business Management And Entrepreneurship
American River College
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