To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Case Manager/ Social Services Assistant
DOD/ Family Advocacy Program
10.2022 - Current
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Interviewed individuals and families to assess needs and provide informational resources.
Partnered with social workers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Patient Navigator
Baylor Scott & White
01.2022 - 10.2022
Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals
Assisted with and facilitated transition of care from hospitals, rehabilitation facilities and skilled nursing facilities to home
Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care
Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention
Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
Case Manager
Families In Crisis Inc.
09.2019 - 12.2021
Assist families in addressing the barriers to maintaining permanent housing using a strengths-based, Housing First approach
Work closely with members of the interdisciplinary team including Treatment Counselors, Therapists, Social Workers, and other care providers as required
Adhered to established rules, ethical standards, and codes of professional conduct conducive to a positive learning atmosphere
Coordinated individual referrals to obtain community services, advocating for client needs, and resolved roadblocks
Develop and update Family Goal Plans with program participants using a family case management approach, assisting them to set and prioritize the short and long-range goal.
Mental Health Technician
Bell County
04.2018 - 09.2019
Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history
Submit reports and review reports or problems with superior Juvenile supervision officer
Applied interventions when necessary, including clients wanting to leave against medical advice (AMA)
Facilitated ongoing assessment of patient and family needs and implementation of the interdisciplinary team care plan
Transported patients to and from different departments
Handled inbound and outbound calls to verify patient appointments
Provided administrative support to clinical staff and managers
Scheduled and coordinated patient follow-up appointments.
Juvenile Supervision Officer
Bell County
02.2017 - 04.2018
Supervising daily activities of juveniles in center and ensuring their safety and well-being
Establishing policies and procedures and taking disciplinary action as appropriate
Transporting juveniles to medical institutions, schools, and other locations
Maintaining files of all the detainees and updating them as required
Offering individual counseling to juveniles and motivating them for change
Recommended probation conditions to court, including drug treatment, vocational rehabilitation and mental health programs
Observed and recommended special community services rehabilitation to support offenders
Reported unusual conditions and questionable items to supervisor for corrective action.
Fuel Reporting and Accountability Manager
US Army
12.2006 - 01.2013
Trained over 15 personnel on the Forward System Supply Point with five personnel being enrolled in the Warrior University education program
Responsible for providing forward aviation refueling for six battalions in possession of Apaches, Blackhawks, and Chinooks ensuring quality surveillance fuel was tested with over 90% passing
Supervised and assisted in the operation and maintenance of government equipment valued in excess of $742,000
Supervised management distribution of over 950,000 gallons of bulk fuel
Recognized with General's Coin for managing and maintaining a successful refueling operations system for the entire year deployed in Korea
Appointed as Chief Safety Officer Key Custodian and Hazard Material Officer.
Education
Bachelor of Science - Healthcare Administration
Vista College
Richardson, TX
03.2020
Skills
Care Coordination
Health History Documentation
Documentation And Reporting
EMR / EHR
Case Management
Patient Needs Assessment
Timeline
Case Manager/ Social Services Assistant
DOD/ Family Advocacy Program
10.2022 - Current
Patient Navigator
Baylor Scott & White
01.2022 - 10.2022
Case Manager
Families In Crisis Inc.
09.2019 - 12.2021
Mental Health Technician
Bell County
04.2018 - 09.2019
Juvenile Supervision Officer
Bell County
02.2017 - 04.2018
Fuel Reporting and Accountability Manager
US Army
12.2006 - 01.2013
Bachelor of Science - Healthcare Administration
Vista College
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