Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Brandon Hurd

Harrisburg,PA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Flagship Cinemas
05.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Manager

GameStop
10.2020 - 02.2023
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Sales Associate

Cox Communications
11.2018 - 05.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Manager

Coming Attractions Theater
07.2016 - 09.2018
  • Accomplished multiple tasks within established timeframes.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Education

High School Diploma -

Milton Hershey School
Hershey, PA

Associate of Arts - Banking And Finance

Saddleback College
Mission Viejo, CA
2026

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Customer rapport

Additional Information

Currently taking courses in Mortgage Loan Origination to take the MLO exam in the near future.

Currently registered in the NMLS system.

Timeline

Assistant Manager

Flagship Cinemas
05.2024 - Current

Manager

GameStop
10.2020 - 02.2023

Sales Associate

Cox Communications
11.2018 - 05.2020

Manager

Coming Attractions Theater
07.2016 - 09.2018

High School Diploma -

Milton Hershey School

Associate of Arts - Banking And Finance

Saddleback College

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Brandon Hurd