Brandon Huseby
Lexington,SC
Summary
Dynamic professional with a proven track record at O'Reilly Auto Parts, excelling in customer satisfaction and team collaboration. Leveraged critical thinking and interpersonal skills to exceed client expectations, significantly boosting retention rates. Expert in managing fast-paced environments and fostering professional relationships, ensuring project success and profitability.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
16
16
years of professional experience
Work History
Installer Service Specialist
O'Reilly Auto Parts
11.2016 - Current
- Provided outstanding customer service, addressing questions and concerns throughout the installation process.
- Established trust among clients through transparency in pricing, timelines, and project expectations during the initial consultation phase.
- Built long-lasting professional relationships with clients through clear communication and excellent problem-solving skills.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Achieved high levels of client satisfaction, carefully tailoring installation solutions to individual needs.
- Strengthened customer trust, meticulously documenting installation procedures and addressing any concerns.
- Increased client retention rates through consistent delivery of top-notch installation services that exceeded expectations.
- Increased repeat business by building strong relationships with clients through exceptional service delivery.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Developed expertise in a diverse range of product installations, allowing for flexibility in assisting customers with various needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Store Manager
Advance Auto Parts
10.2008 - 11.2016
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
Education
Bachelor of Arts - Human Resources Management
Webster University
St. Louis, MOBachelor of Arts - Information Technology
Webster University
St. Louis, MOBachelor of Science - Biological Sciences
Oklahoma State University
Stillwater, OK12-2004
Associate of Arts - General Studies
Northern Oklahoma College
Tonkawa, OK05-2000
Skills
- Critical thinking capacity
- Professionalism and work ethic
- Team collaboration strength
- Communication and interpersonal skills
- Task prioritization
- Customer relations
- Customer satisfaction
- Time management
- Attention to detail
- Attention to detail focus
Timeline
Installer Service Specialist
O'Reilly Auto Parts
11.2016 - Current
Store Manager
Advance Auto Parts
10.2008 - 11.2016
Bachelor of Arts - Human Resources Management
Webster University
Bachelor of Arts - Information Technology
Webster University
Bachelor of Science - Biological Sciences
Oklahoma State University
Associate of Arts - General Studies
Northern Oklahoma College
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