Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Hutcherson

Port Saint Lucie,FL

Summary

Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience

Work History

Recovery Clerk

Bj's Wholesale Club
Homestead, FL
10.2019 - 07.2023
  • Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
  • Organized store shelves according to product type and size.
  • Inventoried merchandise on a regular basis to ensure accuracy of stock levels.
  • Stocked shelves with incoming shipments of products from vendors or suppliers.
  • Verified that all pricing was accurate before putting items out for sale.
  • Created displays to promote special offers or seasonal products.
  • Resolved customer complaints in a timely manner to maintain positive relationships with shoppers.
  • Followed safety protocols when lifting heavy objects or operating machinery within the store environment.
  • Replenished supplies such as paper towels, toilet paper, napkins. as needed throughout the day.
  • Completed weekly tasks such as cleaning counters and floors, dusting shelves, stocking shelves with new merchandise.
  • Utilized problem solving skills to resolve issues quickly while maintaining customer satisfaction.
  • Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
  • Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
  • Prioritized and resolved concerns such as pricing problems, damaged products and special order requests.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Greeted customers promptly and responded to questions.
  • Welcomed customers, offering assistance to help find store items.
  • Answered phone calls to assist customers with questions and orders.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Assisted customers by providing information and resolving complaints.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Offered customers carry-out service at completion of transaction.

Cart Attendant

Bj's Wholesale Club
Homestead, FL
10.2019 - 07.2023
  • Greeted customers and answered questions about merchandise, services, and store policies.
  • Organized shopping carts in designated areas for easy retrieval by customers.
  • Provided assistance with loading purchased items into customer vehicles.
  • Assisted in the unloading of delivery trucks and stocking shelves with new merchandise.
  • Maintained cleanliness of store premises including floors, walls, restrooms, and parking lot areas.
  • Assisted customers in locating desired items throughout the store.
  • Inspected product quality before stocking shelves to prevent damaged goods from being sold.
  • Adhered to safety protocols while operating equipment such as forklifts or pallet jacks.
  • Stocked shelves with incoming shipments of merchandise in accordance with store layout plans.
  • Reported any discrepancies between actual count versus expected counts to supervisor immediately.
  • Gathered carts from parking lot and inside store to bring to entrance of store for customer use.
  • Organized carts in bay after returning from parking lot.
  • Assisted customers with carrying out and loading heavy, bulky purchases into vehicles.
  • Retrieved carts from docking areas in retail parking lots.
  • Gathered and corralled shopping carts, ferried carts back to store and helped guests carry out and load larger items or large grocery orders.
  • Checked carts for defects and wheels for malfunctions.
  • Engaged customers in friendly conversation, carefully handled bagged items, offered additional services and thanked customers for business.
  • Cleaned parking lots and sidewalks by picking up litter, removing snow and treating ice and monitored outside activities to keep area safe for customers.
  • Collected shopping carts and baskets from inside and outside store.
  • Kept entrances clean of debris or clutter, cleaned up spills throughout store, stocked shelves and cleaned restrooms and other surfaces.
  • Greeted guests and members upon arrival and departure, assisted customers and golf shop staff and addressed customer complaints or concerns.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Collaborated with other movers when loading large equipment to prevent potential accidents.
  • Packed boxes and stock using organizational guidelines.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Secured items in truck by strapping over protective padding.
  • Checked cargo before transportation and determined if items adhered to proper regulation standards.
  • Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Protected items by wrapping in cling film, padded moving blankets and tape.

Curbside Shopper

Bj's Wholesale Club
Homestead, FL
10.2019 - 07.2023
  • Assisted customers with selecting items for their orders online.
  • Processed customer orders accurately and efficiently.
  • Maintained a clean and organized work area throughout the day.
  • Verified that products chosen by customers were in stock and available for pick up.
  • Worked quickly to locate products on store shelves and meet order deadlines.
  • Adhered to all safety protocols while handling merchandise in store.
  • Provided excellent customer service when interacting with shoppers in person or on the phone.
  • Followed company policies regarding product returns, exchanges, and refunds.
  • Communicated any discrepancies between customer orders and what was picked up to management.
  • Scanned barcodes of items being picked up to ensure accuracy of order fulfillment.
  • Loaded items into carts or bags for customers according to their order requirements.
  • Ensured that all perishable food items such as produce were handled properly.
  • Monitored inventory levels of commonly ordered items to prevent out-of-stock situations.
  • Stocked shelves with new merchandise as needed during shifts.
  • Replenished display racks with promotional materials regularly.
  • Notified management of any damaged or expired products found in store.
  • Checked expiration dates on items prior to placing them in customer's cart and bag.
  • Resolved customer complaints promptly and professionally when necessary.
  • Offered suggestions on additional items customers may be interested in purchasing.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Completed pickup and shopping orders for customers within local area.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Secured and stored items until customer pickup.
  • Listened to customer needs to identify and recommend best products and services.
  • Suggested comparable products to replace out-of-stock items.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Scanned items when pulling from shelves to update system stock information.
  • Greeted customers and answered product or service questions.
  • Assisted teammates with daily tasks during peak periods.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Asked store associates for help locating missing products.
  • Followed application instructions closely and reviewed deliveries to minimize errors.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Maximized hourly rate by organizing shopping trips and planning efficient routes.
  • Greeted and assisted customers to foster positive experiences.
  • Identified customer needs by asking questions and advising on best solutions.
  • Replenished and arranged items to maintain appearance.
  • Recruited, hired and trained new hires to optimize profitability.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Reset store displays for special events and seasonal merchandise changes.

Education

Everglades Preparatory Academy High School
Homestead, FL

Skills

  • Persuasion Strategies

Timeline

Recovery Clerk

Bj's Wholesale Club
10.2019 - 07.2023

Cart Attendant

Bj's Wholesale Club
10.2019 - 07.2023

Curbside Shopper

Bj's Wholesale Club
10.2019 - 07.2023

Everglades Preparatory Academy High School

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Brandon Hutcherson