Motivated individual with experience in manufacturing, and account management. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service with background as a regional trainer.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Asset Recovery Rep
Chep USA
03.2022 - 01.2024
Track inflows and outflows of various nonparticipating distributors and pallet recyclers in territory to determine variances.
Cold call potential prospect accounts to encourage signing onto program.
Conduct business to business visits to initiate collection opportunities in order to bring assets back into network.
Maintain relationships between pallet dealers and monitor overall flow within territory.
Utilize SAP and CRM interfaces to conduct research prior to making visits.
Develop weekly routes for drivers within territory based on volume and efficiency.
Manage funds pertaining to business expenses.
Collaborate with business development team to create leads on prospect accounts.
Utilize ZoomInfo to narrow potential point of contacts for higher volume accounts.
Leverage conversations in order to successfully retain assets back into network.
Collaborate with asset protection team to pursue any black market activity within territory.
Collaborate with logistics coordinators to assign 3PL routes.
Production Team Leader
Nissan North America, Inc.
07.2019 - 03.2022
Enhanced production efficiency by streamlining processes and implementing workflow improvements.
Reduced waste and increased profitability through effective inventory management and quality control measures.
Led a team of production workers to consistently meet deadlines and exceed performance goals.
Improved employee morale by fostering a positive work environment through clear communication and supportive leadership.
Collaborated with cross-functional teams to ensure seamless integration of processes from design to final assembly.
Managed budgets effectively to maintain optimal cost-to-production ratios without sacrificing product quality or worker satisfaction.
Revitalized operational structures and procedures to successfully control turnover and waste, enhance output, and boost overall quality.
Regional Trainer
Nissan North America, Inc.
07.2019 - 03.2022
Enhanced trainee retention by developing and implementing engaging regional training modules.
Achieved consistent positive feedback from trainees by utilizing interactive learning techniques during sessions.
Facilitated regional training events across three shifts, resulting in improved team performance and collaboration across departments.
Delivered high-quality training sessions, ensuring all participants acquired necessary skills and knowledge to meet global operation standards.
Implemented a system for tracking training participation and completion rates across the region to help identify areas requiring additional focus or resources.
Partnered with management to conduct individual training needs analysis for required coaching and training.
Manufacturing Production Technician
Nissan North America, Inc.
06.2015 - 07.2019
Increased overall productivity with effective time management strategies and efficient work procedures.
Safeguarded workplace safety by adhering to OSHA guidelines and reporting potential hazards promptly.
Performed root cause analysis on defects or failures found during quality inspections, resulting in corrective actions that improved overall product reliability.
Education
No Degree - Business Administration
Motlow State Community College
Smyrna, TN
Skills
Data Analysis
Project Management
Business Development
Customer Relations
Lead Prospecting
Territory Management
Account Development
Expense Reporting
CRM software expertise
SAP
Customer Support
Problem Solving
Quality Assurance
Process Improvement
Accomplishments
Earned eligibility and approved for Nissan pathway within first two years of being with the company.