Brandon Jaimes
Tustin,CA
Summary
Results-driven, experienced, and hospitable brand ambassador that has multiple years of experience handling extensive work loads and many aspects of retail. This includes merchandising, client-based selling, online order fulfillment, and sales floor recovery/cleanliness. Flexibility is a major factor in previous successes and ability to produce quality results. Major increases in department sales has been due to own personal diligent nature. Known for very high productivity levels due to nature of position and large work loads, while still producing quality results and efficient task completion. Skilled at engaging with customers using pursuasive and hospitable language. Very reliable and knowledgeable, made a strong effort to grow personal expertise in my department for the best customer service. Being able to answer all questions, make meaningful recommendations, and best suit all customer needs. Passionate about growing personal skills further and making meaningful changes to any area assigned using previous experience and expertise in many fields of retail.
Overview
5
5
years of professional experience
Work History
Men’s Shoes Brand Ambassador
Macys Department Store
Costa Mesa, California
02.2024 - Current
- Managed all merchandising needs for the department as the sole specialist, such as processing markdowns, stocking clearance items, handling inbound shipments, creating floor displays, attending to the sales floor whilst following standard visual merchandising procedures, processing RTV (return to vendor) and mismated shoes, keeping up with stockroom cleanliness and organization, following new floor plans and relocating merchandise accordingly, and doing daily audits to make sure all items are represented for the customer.
- Communicated with customers directly through use of personal work phones. Focusing on interpersonal connections and staying in touch regarding current in-store sales and personal loyalty rewards available.
- Communicated directly with all shoe vendors, making sure all floor displays are up the company standards and accurately represented. Also included providing advice on how to potentially increase revenue and requesting certain stock replenishment.
- Strong focus on merchandise expertise and customer loyalty. Improving on personal sales through thorough knowledge of all products and suggesting customer apply for store loyalty for the best savings.
- Built on ability to create close connections with customers. Focusing on working to understand what they’re shopping for and which shoes will best suit them while considering planned outfits and possible size and fit requirements. Always understanding the customer through genuine hospitality and interest.
Sales and Customer Experience Colleague
Macys Department Store
Costa Mesa, CA
09.2022 - 02.2024
- Excelled in meeting sales goals, being amongst the top sellers for general sales colleagues and earning colleague of the quarter within the first few months of working for Macy’s.
- Developed strong hospitality skills, always being able to empathize with customers and listening attentively to avoid escalating issues. Always working towards finding a mutual resolution for customer needs and having very positive interactions with customers at the point of sale.
- Managed recovery needs on the sales floor while also staying on top of department go backs and attending to fitting room cleanliness.
- Consistently worked in all departments within all 3 stores located in the mall for a total expertise in 9 different departments. Some of which included women’s and men’s clothing, home appliances, bedding, handbags, shoes, toys, children’s clothing, and tailored clothing.
Cashier/Line Cook
Dave’s Hot Chicken
Tustin, CA
03.2022 - 09.2022
- Greeted all customers upon entering the restaurant and managed the register, providing hospitable service and listening attentively to customer orders.
- Assisted with kitchen duties such as cooking, cleaning, and washing dishes.
- Built on ability to work in fast paced environments during lunch rushes and busy hours. Usually having to multitask and handle multiple responsibilities at a time to produce customer orders in a timely manner.
Education
Tustin High School
Tustin, CASkills
- Operating scanners and printers used for merchandising
- Selling in a client based environment using work provided phones Learned how to take sales to the next level and communicate with the customer directly by adding them to personal client book, promoting sales even when the customer isn’t physically present in store
- Ability to promote the store credit card and loyalty program by sharing its immediate benefits and ease of application
- Stellar customer service skills that make customer interactions seamless, always being able to find a way to provide satisfaction to the customers attended through hospitality practices and personal empathy
- Experience in working in high work load environments Being able to handle all the needs of a relatively large men’s shoes department as the only specialist for the area Whether it’s merchandising or selling, all aspects of the department were handled personally with great success
- Ability to maintain regular stockroom cleanliness in a large-scale shoes stockroom
- Ability to coordinate with vendors and communicate necessary needs of the department that can potentially boost success and total revenue
- Strong skills in building product expertise to best assist the customer, ask meaningful questions, make genuine product recommendations, and ultimately find the best items to fit customer needs
Timeline
Men’s Shoes Brand Ambassador
Macys Department Store
02.2024 - Current
Sales and Customer Experience Colleague
Macys Department Store
09.2022 - 02.2024
Cashier/Line Cook
Dave’s Hot Chicken
03.2022 - 09.2022
Tustin High School