Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Brandon Jang

Lake Stevens,WA

Summary

Dedicated U.S. Navy Veteran with over [3] years of experience in security operations, electronics systems, and team leadership. Skilled in inspections, compliance enforcement, and anti-terrorism/force protection protocols with proven expertise in high-pressure and mission-critical environments. Experienced supervisor with a background in customer service, personnel management, and conflict resolution across military, retail, and corporate settings. Recognized for integrity, attention to detail, and commitment to public service. Seeking to contribute discipline, technical knowledge, and strong interpersonal skills . Professional in advanced weapon systems management, bringing expertise in maintaining and operating fire control systems. Known for strong focus on team collaboration and achieving mission objectives. Highly adaptable, with proficiency in technical troubleshooting and system maintenance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Fire Controlman (Aegis)

United States Navy
12.2021 - 09.2025
  • Operated and maintained the Aegis Combat System, including radar, missile, and fire control systems, ensuring readiness for global deployments.
  • Conducted daily inspections, diagnostics, and corrective maintenance on complex electronic, mechanical, and computer-based systems, ensuring 100% operational status.
  • Applied strict security and compliance procedures when handling classified systems, maintaining control of restricted access areas and materials.
  • Conducted situational monitoring and tracking of air, surface, and subsurface contacts, supporting real-time tactical decision-making and national defense missions.
  • Authored detailed logs, maintenance records, readiness reports, and system documentation for compliance with Navy and Department of Defense (DoD) standards.
  • Trained and mentored 15+ junior sailors, providing instruction in electronics troubleshooting, safety protocols, and adherence to technical manuals and federal regulations.
  • Collaborated with multi-agency and multinational partners during joint exercises, ensuring seamless communication and mission execution.
  • Recognized by supervisors for integrity, discipline, and the ability to perform under pressure in high-stakes environments.
  • Hours per week: 50+
  • Supervisor: [Zhao, Ke, E-5, Contact Info] | May Contact: Yes

Supermarket Manager

KS Market
01.2017 - 10.2021
  • Directed the daily operations of a high-traffic supermarket, supervising a staff of [5] employees across multiple departments (cashiers, stockers, customer service).
  • Enforced compliance with health, safety, and regulatory requirements, including OSHA standards, food handling, and loss prevention protocols.
  • Oversaw inventory management and vendor relations, ensuring accurate recordkeeping, supply chain accountability, and minimizing shrinkage.
  • Conducted hiring, onboarding, scheduling, and performance evaluations, maintaining accurate HR documentation and improving staff retention.
  • Investigated and resolved policy violations, theft, and customer disputes, applying fair and professional judgment to maintain store integrity and customer trust.
  • Trained staff in policy compliance, emergency response, and customer service protocols, improving workplace safety and efficiency.
  • Generated daily, weekly, and monthly reports for corporate management, detailing store performance, financial metrics, and compliance checks.
  • Developed and implemented operational improvements that increased efficiency and reduced overhead costs.
  • Hours per week: 50+
  • Supervisor: [Name, Contact Info] | May Contact: Yes

Customer Service & Community Manager

GAMEVIL INC.
02.2014 - 01.2017
  • Provided direct customer support via phone, email, and online platforms, assisting diverse clients in resolving account, technical, and service-related issues.
  • Conducted case reviews, document verification, and account investigations, ensuring compliance with company policies and fraud-prevention standards.
  • Monitored online communities across Discord, forums, and social media, enforcing rules and maintaining compliance with established community standards.
  • Authored and updated knowledge base articles, FAQs, and internal training documents, improving accuracy and reducing repetitive inquiries by 25%.
  • Produced reports and case summaries for senior leadership to support data-driven decisions and compliance tracking.
  • Coordinated and hosted community outreach events, live Q&A sessions, and user engagement programs, strengthening trust and transparency with international users.
  • De-escalated complex customer disputes with professionalism, empathy, and a commitment to fair outcomes.
  • Trained new team members in case management systems, policy interpretation, and customer service best practices.
  • Hours per week: 40+
  • Supervisor: [Name, Contact Info] | May Contact: Yes

Education

High School Diploma -

U.S. Navy Advanced Electronics / Aegis Combat Systems Training
01.2022

High School Diploma - undefined

Bolsa Grande High
01.2009

Skills

  • Security & Compliance Enforcement
  • Inspections & Case Review
  • Documentation & Reporting
  • Regulatory Knowledge (Federal/OSHA/DoD)
  • Law Enforcement Mindset & Safety Protocols
  • Conflict Resolution & Mediation
  • Leadership, Training & Team Management
  • Electronics & Technical Systems Knowledge
  • High-Stress Decision-Making
  • Multicultural Communication

Certification

  • Anti-Terrorism/Force Protection (AT/FP) Level I & II
  • Weapons Qualifications: service pistol and rifle:M9, M18M4 , Crew-Served Weapons
  • Use of Force & Rules of Engagement
  • First Aid/CPR/AED Certified
  • Damage Control & Firefighting Training
  • CBRN (Chemical, Biological, Radiological, Nuclear) Defense Training
  • Military Leadership Development Program
  • Operational Risk Management (ORM)
  • Information Assurance / Cyber Awareness

Languages

korean
Native or Bilingual

Timeline

Fire Controlman (Aegis) - United States Navy
12.2021 - 09.2025
Supermarket Manager - KS Market
01.2017 - 10.2021
Customer Service & Community Manager - GAMEVIL INC.
02.2014 - 01.2017
Bolsa Grande High - High School Diploma,
U.S. Navy Advanced Electronics / Aegis Combat Systems Training - High School Diploma,

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Brandon Jang