Brandon Jarvis
Ijamsville,MD
Summary
A proactive Assistant General Manager with a history of success managing operations, building teams, and equipping employees with skills to handle business needs independently. Offer progressive experience combined with sound judgment and good problem-solving abilities. I'm a high-energy manager with a Democratic management style. This means empowering employees by having them give input on important decisions that will be made.
Overview
16
16
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Assistant General Manager
Montgomery County Revenue Authority
25900 Prescott Rd, Clarksburg, MD 20871
02.2017 - Current
- Increased customer satisfaction by addressing and resolving concerns promptly.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring, and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Pro Shop Attendant
Montgomery County Revenue Authority
13501 Penn Shop Rd, Mt Airy, MD 21771
03.2016 - 09.2016
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Delivery excellent customer service
- Deposit entry and faxing
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Cleaned and maintained driving range
Bartender
TGI Fridays
Madison, WI
2008.02 - 2015.07
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
Education
Golf Complex Operations And Management - Professional Golf Management
Golf Academy of America, Orlando
Orlando, FL01.2017
High School Diploma -
Wautoma High School
Wautoma, WI 2002.09 - 2006.06
Skills
- Business operations knowledge
- Training and development background
- Menu development
- Inventory Control
- Food safety and sanitation
- Vendor Relationship Management
- Inventory Management
- Professional Demeanor
- P&L Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets for F&B tracking.
Certification
- Recognizing and Reporting Misconduct , U.S. Center for SAFESPORT - 3/9/26
- LEVEL 3 certified First Tee coach
Timeline
Assistant General Manager
Montgomery County Revenue Authority
02.2017 - Current
Pro Shop Attendant
Montgomery County Revenue Authority
03.2016 - 09.2016
Bartender
TGI Fridays
2008.02 - 2015.07
High School Diploma -
Wautoma High School
2002.09 - 2006.06
Golf Complex Operations And Management - Professional Golf Management
Golf Academy of America, Orlando