Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Brandon Jarvis

Ijamsville,MD

Summary

A proactive Assistant General Manager with a history of success managing operations, building teams, and equipping employees with skills to handle business needs independently. Offer progressive experience combined with sound judgment and good problem-solving abilities. I'm a high-energy manager with a Democratic management style. This means empowering employees by having them give input on important decisions that will be made.

Overview

16
16
years of professional experience
1
1
Certification
4
4
years of post-secondary education

Work History

Assistant General Manager

Montgomery County Revenue Authority
02.2017 - Current
  • Increased customer satisfaction by addressing and resolving concerns promptly.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering supportive work environment that enhanced employee performance and retention.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring, and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.

Pro Shop Attendant

Montgomery County Revenue Authority
03.2016 - 09.2016
  • Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
  • Delivery excellent customer service
  • Deposit entry and faxing
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Cleaned and maintained driving range

Bartender

TGI Fridays
Madison, WI
2008.02 - 2015.07
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.

Education

Golf Complex Operations And Management - Professional Golf Management

Golf Academy of America, Orlando
Orlando, FL
01.2017

High School Diploma -

Wautoma High School
Wautoma, WI
2002.09 - 2006.06

Skills

  • Business operations knowledge
  • Training and development background
  • Menu development
  • Inventory Control
  • Food safety and sanitation
  • Vendor Relationship Management
  • Inventory Management
  • Professional Demeanor
  • P&L Management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets for F&B tracking.


Certification

  • Recognizing and Reporting Misconduct , U.S. Center for SAFESPORT - 3/9/26
  • LEVEL 3 certified First Tee coach

Timeline

Assistant General Manager

Montgomery County Revenue Authority
02.2017 - Current

Pro Shop Attendant

Montgomery County Revenue Authority
03.2016 - 09.2016

Bartender

TGI Fridays
2008.02 - 2015.07

High School Diploma -

Wautoma High School
2002.09 - 2006.06

Golf Complex Operations And Management - Professional Golf Management

Golf Academy of America, Orlando

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Brandon Jarvis