Brandon J. Banegas
Plainfield
Summary
Dynamic Assistant Manager with a proven track record at Regal Cinemas, excelling in staff scheduling and customer service training. Adept at enhancing operational efficiency and resolving customer complaints, I foster a positive environment that drives guest satisfaction and team performance. Committed to process improvement and effective communication in high-pressure situations.
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Regal Cinemas
South Plainfield
08.2021 - Current
- Assisted in managing daily operations and staff scheduling for theater efficiency.
- Trained and mentored new employees on customer service and operational procedures.
- Coordinated special events and promotions to enhance guest engagement and experience.
- Monitored inventory levels and ordered supplies to ensure availability for screenings.
- Resolved customer complaints and provided solutions to improve satisfaction levels.
- Implemented safety protocols to maintain a secure environment for guests and staff.
- Managed cash handling procedures during transactions to ensure accuracy and security.
- Managed customer service inquiries and complaints in a timely manner.
Assistant Manager
Party City
Watchung
02.2017 - 05.2019
- Assisted in managing daily operations and staff scheduling for theater efficiency.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and ordered supplies to ensure availability for screenings.
- Resolved customer complaints and provided solutions to improve satisfaction levels.
- Packaged and readied online orders for customer pickup or online shipping .
Education
High School Diploma -
Plainfield High School
Plainfield, NJ06-2020
Skills
- Staff scheduling
- Customer service training
- Inventory management
- Cash handling
- Customer relationship management
- Operational efficiency
- Team leadership
- Effective communication
- Process improvement
- Customer service
- Staff training
Languages
English
Native/ Bilingual
Affiliations
- I love being active ! I enjoy working out or playing soccer in my spare time
- I enjoy playing all video games !
- I love Pokémon , and collecting TCG.
Accomplishments
- I was a high honor roll student during High School.
- Was congratulated for being on the Dean's List while attending Middlesex County College.
- Was awarded an assistant manager job opportunity at both my jobs, and excelled and learned new skills with both.
References
References available upon request.
Timeline
Assistant Manager
Regal Cinemas
08.2021 - Current
Assistant Manager
Party City
02.2017 - 05.2019
High School Diploma -
Plainfield High School
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