Diligent Supervisor with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Mattress Firm
08.2018 - Current
Recruit, hire, and train 35 employees on-site and 75 virtually across the Regional Districts of Alabama, Georgia, and Florida
Oversee the execution and adaptation of the store remodel project plan for the Kennesaw, GA location, ensuring seamless coordination with vendors and the construction superintendent
Define critical internal functions and delineate the scope of different employee roles to ensure adherence to project timelines for the opening of 4 new stores
Provide comprehensive coaching to personnel on product specifications, sales incentives, and selling techniques, resulting in a substantial improvement in customer satisfaction ratings
Oversee opening and closing procedures while offering recommendations to optimize the efficiency of daily operations
Reviews daily reports
Manages multiple subcontracts
Collaborated with the technology team to design and implement Information Systems software (UX/UI)
Administer a comprehensive logistics database and inventory system that interfaces with the distribution center and manages the activities of six local delivery drivers
Conduct in-depth research, analysis, and interpretation of data to generate reports on profit margins for the budget and merchandising teams
Organize Point of Purchase events for seven stores within the region, ensuring seamless coordination and execution resulting in new clientele and sales
Maintains and ensures inventory
Effectively communicate regulations, rules, policies, and procedures to the staff, facilitating effective troubleshooting and fostering a positive work environment
Maintains knowledge of industry requirements
Exemplary leadership skills demonstrated through successful team collaboration and customer-centric engagement
Proactive self-starter with a keen ability to initiate and drive project tasks and milestones effectively within a team setting
Facilitated training and development initiatives within the team, contributing to enhanced project performance and skill development
Proficient in comprehensive file and records management to include Microsoft Office, ensuring streamlined project operations and easy access to project documentation
Outstanding verbal and written communication skills, facilitating seamless information flow and effective sales (budget) target
Communicates with department managers on inventory planning and provide reports/spreadsheets that will impact the budget
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Science Teacher
Wakulla Institute
01.2018 - 05.2018
Provided comprehensive support to all enrolled students, facilitating their understanding of scientific principles through personalized instruction
Developed stimulating lesson plans and activities for a diverse group of 60 students in grades 6 through 12, fostering their mastery of learning objectives
Fostered student interest in Science, Technology, Engineering, and Mathematics (STEM) and encouraged their participation in national science competitions at the middle and high school levels
Cultivated positive relationships with students, parents, and staff, creating an optimal learning environment and enhancing overall learning outcomes
Paraprofessional
Riversprings Middle School
08.2013 - 01.2018
Provided tailored educational, behavioral, and emotional support to 23 exceptional Student Education students, fostering positive learning outcomes in both the home and school setting
Collaborated with five teachers to facilitate classroom activities for children identified as moderately to severely disabled
Participated in the development of student behavior management plans for 23 students
Maintained engaging and respectful educational environment by promoting discipline and cooperation
Senior Account Manager
Sunbelt Credit
10.2011 - 08.2013
Secured account growth through sound loan judgment and successful customer solicitation techniques
Adhered to State and Federal lending regulations and company policies to uphold the company's integrity
Cultivated positive customer relations while minimizing delinquent debt collections through strategic field and phone techniques
Orchestrated and processed over $25,000 in monthly medical insurance claims, including total loss vehicle claims
Education
Bachelor of Science - Elementary Education
Grand Canyon University
Phoenix, AZ
07.2017
Master of Science - Special Education
Grand Canyon University
Phoenix, AZ
07.2017
Bachelor of Science - Medical Biology
University of Miami
Miami, FL
05.2006
Skills
Capacity to identify & address problems efficiently
Adaptability to both internal and external needs/goals
Problem-Solving
Staff training/development
Team Building and Leadership
Time Management
Staff Supervision
Work Planning and Prioritization
Business development and planning
Operations Management
Delegating Work
Records Management
Certification
Project Management Professional (PMP), in progress
2023 Nomination - National & Regional Sleep Expert of the Year for $1.2 million, Microsoft Suites (Word, Excel, Power Point), Centralized Point of Sale System (CPOS), Salesforce, Active Listener, Leadership and Followership skills, Negotiation tailored towards customer budget & needs, Capacity to identify & address problems efficiently, Adaptability to both internal and external needs/goals, Customer engagement & stakeholder management
Accomplishments
Supervised team of 13 staff members.
Achieved the Tablet Pilot Program by completing the roll out through the district with accuracy and efficiency.
Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Collaborated with team of 30 in the development of opening 4 new stores.
Timeline
Assistant Store Manager
Mattress Firm
08.2018 - Current
Science Teacher
Wakulla Institute
01.2018 - 05.2018
Paraprofessional
Riversprings Middle School
08.2013 - 01.2018
Senior Account Manager
Sunbelt Credit
10.2011 - 08.2013
Bachelor of Science - Elementary Education
Grand Canyon University
Master of Science - Special Education
Grand Canyon University
Bachelor of Science - Medical Biology
University of Miami
Project Management Professional (PMP), in progress