Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRANDON J. DANIELS

Lexington,USA

Summary

Over 10 plus years, an efficient Customer Service Team Member known for productivity and the ability to complete tasks swiftly. Possess specialized skills in conflict resolution, communication, and time management. Excel in active listening, empathy, and problem-solving which are crucial for success in customer service roles. Committed to maintaining positive customer experiences and building strong relationships.

Overview

14
14
years of professional experience

Work History

Low Voltage Technician

Carolina Georgia Sound
Augusta, Georgia
07.2025 - Current
  • Calibrated instruments used in testing low voltage systems.
  • Performed termination of cables including Cat5E, Cat6 and coaxial cables for various systems.
  • Completed daily reports on tasks performed during service visits.
  • Maintained accurate records of all maintenance activities performed at each job site.
  • Installed, tested and maintained low voltage systems such as fire alarms, CCTV, access control and audio and visual equipment.
  • Utilized effective troubleshooting methods, removed malfunctioning components and identified wiring issues to restore systems to working order.

Operations Supervisor Automist

Restaurant Technologies Inc.
Columbia, SC
10.2023 - 06.2025
  • I oversaw all 126 sites that currently have the Automist system installed and ensured the system was operating properly with cleanliness.
  • Reviewed and submitted inspection reports directly to the fire marshal so all customers are in compliance.
  • Provided daily coaching, training and support to the team to drive high performance.
  • Supported Depot managers in daily operations execution including; Inventory, parts orders, prep, install and work schedules to meet customer expectations.
  • Provided management support and on-call coverage as needed.
  • Conducted on the job training to all new hires to ensure they can meet job requirements and supporting employee training.
  • Coordinated training plans and schedules to ensure timely follow up and validate employee’s ability to perform all aspects of position through observation and ride-alongs.
  • Provided leadership of site safety programs to ensure standards and results for depot are met.
  • Lead communications, training and programs to ensure best practices are implemented and followed.
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.
  • Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.

Landscaping Services

BD Services/ Subcontractor
Lexington, SC
12.2021 - 10.2023
  • Observed workers to detect inefficient or unsafe work procedures or to identify problems, initiating action as necessary.
  • Trained workers in techniques such as planting, harvesting, weeding, insect identification and in the use of safety measures.
  • Managed day-to-day business operations, including accounting finance, HR, marketing and public relations.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead the industry in innovation and push progress.
  • Responded promptly to customer inquiries regarding landscaping services.

Dispatcher

Wm. Jennings Bryan Dorn
Columbia, SC
02.2021 - 12.2021
  • Mitigated risk and emergency response delays by efficiently monitoring public safety field units.
  • Prioritized responses to public emergency and non-emergency calls to efficiently dispatch police, fire and EMS while tracking in real-time.
  • Directed investigators to verify and resolve customer complaints while keeping track of all available officers and all in progressing and completed calls.
  • Maintained updated and detailed records call in physical and electronic databases.
  • Trained internal staff members on administrative process, work instruction and procedures to facilitate consistent company operations.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Created daily reports detailing response times, call volumes, and other pertinent information.

Travel Field Service Technician

Dish Network
Irmo/Evans, GA
03.2020 - 02.2021
  • Installation, maintenance, and troubleshooting data network phone system (AT&T, Dish network, Boost mobile, and US cellular).
  • Installed Antennas cabling, braces and supports to promote communications operations.
  • Climbed various heights on multiple structures safely and efficiently to repair equipment.
  • Operated and maintained construction equipment such as electric and hydraulic winches and capstans.
  • Coordinated job sites, order parts and managed inventory.
  • Ensured proper Fall protection equipment was used effectively for stationary work on various tower structures including lanyard positions, chain hoists, winches and rigging techniques to maneuver while handling tools and equipment.
  • Conducted regular inspections of work sites for hazardous conditions or potential safety risks.

Travel Field Service Technician

Torkworx
Spring, TX
09.2019 - 02.2020
  • Conducted torque and tensioning on turbines and maintenance/servicing of WTG for optimal performance using M64, M30, T5, T10, DB Rad and ERad.
  • Communicated with lead supervisor on strategic supplies and mitigating potentially hazardous activities, such as ordering Plix descenders for each team to utilize for descending bags down instead of carrying manually.
  • Inspected and tested mechanical products to locate defects or malfunctions.
  • Assisted with training of junior technicians in proper installation techniques and safety protocols.
  • Kept up-to-date knowledge of industry trends, regulations, safety standards.
  • Effectively communicated daily with customers on turbine conditions, issues, expectations and possible solutions on addressing problems ensuring that their expectation was met by our organization.
  • Operated hydraulic pumps using torque and tension equipment, such as a HYTORC pump and ITH Hydro-Max.
  • Responsible for daily time logs and service performed on turbines obtained by a Bolt Data sheet resulted in 100% accuracy.
  • Ensured proper Fall protection equipment was used effectively for stationary work on turbines including lanyard positions, chain hoists, winches and rigging techniques to maneuver while handling tools and equipment.

Military Police Supervisor

US Army
Fort Stewart, GA
02.2011 - 07.2019
  • Patrolled and monitored a safe and secure environment including visitor, staff and patient daily searches for any possible contrabands and weapons.
  • Communicated with lead supervisors on strategic patrol routines and reported safety hazards or potential security risks.
  • Assisted supervisor with schedules and day to day activities for security officers at different military installations.
  • Coordinated emergency response efforts between multiple agencies on hospital grounds using mandated manuals and regulations.
  • Assisted teams with setting up dates and times for secured confidential briefings.
  • Provided additional support to the high commanding officer as liaison, entered secured information into the military secured data system.
  • Conducted daily checks on secured classified military equipment using written-daily logs which were entered in a company issued data system for 100% accountability.

Investigator

  • Investigated misdemeanors cases by conducting a thorough investigation which included interviews, crime scene analysis, interrogation and coordination with other sister agencies which resulted in 90% solving rate.
  • Effectively communicated and assisted in the de-escalation of a distressed service member by providing him with several outlets to receive the necessary treatment options.
  • Coordinated with local, state and federal agencies to ensure the safety and welfare of individuals returned safely home.

Education

Associate Degrade - General studies

University of Maryland University College
Largo, MD
06.2025

Skills

  • Contract Management
  • Time Management
  • Interpersonal Communication
  • Data Analysis
  • Leadership
  • Vendor Relations
  • Team Oversight
  • Project Management
  • Logistics
  • Team building
  • Inventory management
  • Customer relationship development
  • Employee development
  • Quality assurance

Timeline

Low Voltage Technician

Carolina Georgia Sound
07.2025 - Current

Operations Supervisor Automist

Restaurant Technologies Inc.
10.2023 - 06.2025

Landscaping Services

BD Services/ Subcontractor
12.2021 - 10.2023

Dispatcher

Wm. Jennings Bryan Dorn
02.2021 - 12.2021

Travel Field Service Technician

Dish Network
03.2020 - 02.2021

Travel Field Service Technician

Torkworx
09.2019 - 02.2020

Military Police Supervisor

US Army
02.2011 - 07.2019

Investigator

Associate Degrade - General studies

University of Maryland University College

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