Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
Brandon Butler

Brandon Butler

Ogden,UT

Summary

Results-driven professional with dedication to delivering top-notch technical support, troubleshooting, and system administration for diverse platforms in dynamic customer-facing settings. Skilled in resolving software, hardware, and network issues for remote and on-site users. Proficient in Active Directory environments, user account management, password resets, and desktop/laptop system configurations. Experienced in imaging and deploying Windows machines, documenting IT processes, and maintaining IT asset inventories. Demonstrates expertise in remote desktop support, CRM tools, basic scripting, and data reporting while applying foundational knowledge of networking protocols, firewalls, wireless device configuration, and backup solutions. Known for clear communication, user-focused service delivery, and maintaining composure in high-volume environments. Acknowledged for translating technical concepts into user-friendly language, fostering cross-functional collaboration, and spearheading process improvements. Bringing nearly five years of customer service experience with a focus on technical support within the automotive sector. Excited to enhance skills in virtualization and cloud technologies to drive operational continuity and system efficiency.

Overview

5
5
years of professional experience
3
3

Certificates

Work History

Technical Support / Customer Service

HOONIGAN / Wheel Pros
01.2021 - 01.2025
  • Diagnosed and resolved technical issues related to automotive suspension after market accessories, digital order systems, dealer portals, ensuring minimal downtime and optimal user experience. In an environment of about 50+ customer calls daily directly answered by myself, in addition to that making follow-up emails to customers regarding their issues.
  • Maintained accurate service records using CRM systems (specifically Salesforce and SAP) to log incidents, analyze recurring issues, and support continuous improvement through data-driven reporting.
  • Maintained accurate records of interactions, problem resolutions, and technical escalations using internal ticketing systems.
  • Resolved technical issues related to product defects, installation concerns, and application mismatches by collaborating with engineering and product development teams.
  • Heavily participated in the onboarding and mentorship for 10+ new hires, enhancing technical comprehension and reinforcing high customer service standards across the support team.
  • Earned 'Employee of the Month' recognition for consistently delivering superior technical assistance and maintaining high customer satisfaction scores.
  • Developed instructional resources and facilitated knowledge-sharing sessions to improve team understanding of technical language, tools, and client-facing communications.
  • Supported cross-functional operations by managing high-value purchase orders and assisting with large-scale account requests involving product volumes worth hundreds of thousands.

Customer Service / Technical Support

Holley Performance / POWERTEQ
01.2020 - 12.2020
  • Diagnosed and resolved advanced issues with performance-tuning software through remote troubleshooting, installation, and configuration support, ensuring peak system efficiency for end users.
  • Delivered prompt and effective technical assistance during high-volume inbound calls ranging from 50 to 70 calls per day, consistently translating complex technical issues into clear, actionable solutions.
  • Facilitated onboarding and up-skilling of new hires by leading hands-on training sessions on diagnostic procedures, internal systems, and customer service best practices.
  • Took ownership of technical escalations by demonstrating initiative, analytical thinking, and a strong sense of accountability in fast-paced support environments.
  • Strengthened customer satisfaction by articulating complex IT concepts in a user-friendly manner, reducing repeat inquiries and promoting first-contact resolution.

Education

Trade School Degree - Information Technology

Ogden Weber Technical College
Ogden, UT
04.2025

Skills

  • Technical Troubleshooting (Software, Hardware & Peripherals)
  • Remote Desktop Support
  • CRM & Incident Management
  • Data Analysis & Reporting
  • Active Directory & Group Policy
  • Printer/Scanner Support
  • Firewall & Network Device Setup
  • Software Installation, Imaging & Deployment
  • Windows Deployment Services
  • VDI & Virtualization (VMware)
  • Basic Scripting & Command-Line Tools
  • Help Desk Ticketing Systems
  • SLA Compliance & Ticket Resolution
  • Technical Documentation & SOP Creation
  • Customer Service & End-User Training
  • Cloud Infrastructure

Certification

  • CompTIA A+ Certification
  • CompTIA ITF+ Certification

Timeline

Technical Support / Customer Service

HOONIGAN / Wheel Pros
01.2021 - 01.2025

Customer Service / Technical Support

Holley Performance / POWERTEQ
01.2020 - 12.2020

Trade School Degree - Information Technology

Ogden Weber Technical College

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