Summary
Overview
Work History
Education
Skills
Relevant Skills
Certification
Timeline
CustomerServiceRepresentative
Brandon Butler

Brandon Butler

Ogden,UT

Summary

Analytical IT support specialist with CompTIA A+ and ITF+ certifications and a 4.0 GPA IT diploma. Skilled at troubleshooting software, hardware, and network issues under high-volume (80+ daily) conditions while maintaining top customer satisfaction. Proficient in Windows, Linux, CRM, remote support, basic scripting, and data reporting. Strong communicator and trainer who drives process improvements.

Overview

4
4
years of professional experience

Work History

TECHNICAL SUPPORT / CUSTOMER SERVICE

HOONIGAN / WHEEL PROS
01.2021 - 01.2025
  • Delivered high-volume technical support for automotive software and hardware, diagnosing and resolving installation and compatibility issues.
  • Leveraged CRM to track incidents, document solutions, and generate data-driven reports.
  • Trained and onboarded new hires to uphold service standards and boost team performance.
  • Trained and onboarded new team members, strengthening team performance and
    maintaining consistent service standards.

CUSTOMER SERVICE / TECHNICAL SUPPORT

HOLLEY PERFORMANCE / POWERTEQ
10.2020 - 12.2020
  • Troubleshot performance‐tuning software and provided remote installation/configuration support to ensure optimal performance.
  • Managed high‐volume inbound calls with clear, concise communication and effective solutions.
  • Trained new hires on technical processes and best practices, fostering a collaborative learning environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Education

Trade School Degree - Information Technology

Ogden Weber Technical College
Ogden, UT
04-2025

Skills

  • Technical Troubleshooting (software, hardware, peripherals)
  • Network Administration (TCP/IP, Wi-Fi configuration)
  • CRM & Incident Management
  • Remote Support Tools & Techniques
  • Windows & Linux Operating Systems
  • Basic Scripting & Command-Line Operations
  • Data Analysis & Reporting
  • Training, Documentation & Process Improvement

Relevant Skills

  • Technical Troubleshooting (software & hardware)
  • CRM & Incident Management
  • Data Analysis & Reporting

Certification

  • CompTIA A+, CompTIA - April 2025

Timeline

TECHNICAL SUPPORT / CUSTOMER SERVICE

HOONIGAN / WHEEL PROS
01.2021 - 01.2025

CUSTOMER SERVICE / TECHNICAL SUPPORT

HOLLEY PERFORMANCE / POWERTEQ
10.2020 - 12.2020

Trade School Degree - Information Technology

Ogden Weber Technical College

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