BRANDON JESYE BUTLER
Information Technology
Ogden,UT
Summary
Offering solid foundation in technical problem-solving and strong desire to learn and grow. Brings ability to quickly absorb new information and apply technical concepts effectively. Ready to use and develop troubleshooting and maintenance skills in a technical service role.
Overview
5
5
years of professional experience
24
24
years of post-secondary education
Work History
Technical Support/Customer Service
Hoonigan/Wheel pros
01.2021 - 01.2025
- Assisted Customers: Answered questions and troubleshot issues ranging from product details and installation tips to more complex technical problems.
- Managed approximately 80+ incoming calls, 50+ emails a day.
- Focused on Quick Resolution: Made it a priority to resolve issues promptly to ensure every customer left satisfied.
- Problem-Solving: Used my analytical skills to dive into technical challenges and find effective solutions.
- Remote Support: Leveraged remote troubleshooting tools and easy-to-follow guides to help customers step through solutions.
- CRM Expertise: Managed customer interactions and support tickets with CRM software, which sharpened my skills in data management and reporting.
- Team Training: Trained new team members on technical processes and customer service best practices, fostering a supportive and collaborative team environment.
Customer Service/Technical Support
Holley Performance/Powerteq
10.2020 - 12.2020
- I diagnosed and troubleshot various technical issues with performance applications and products, using analytical methods to pinpoint root causes and quickly implement effective solutions
- Used remote diagnostic tools and software to provide real-time support, helping customers with installation procedures and system configurations to enhance their overall performance experience
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- I also led training sessions for new hires on technical processes and customer service best practices, promoting a strong team culture centered on continuous learning and sharing knowledge
College Store Associate
Ogden Weber Technical College
12.2019 - 08.2020
- Assisted students and teachers with questions about textbooks, supplies, and tech products, ensuring they had everything needed for a smooth shopping experience.
- Provided hands-on technical support for college software and hardware, guiding users through online purchases and digital resource access.
- Collaborated with a diverse team to plan and execute sales events and promotions, effectively using strong communication and organizational skills.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Participated in training sessions to stay updated on product information and company policies.
Education
Technology - Information Technology
Ogden Weber Technical College
Ogden, UT 05.2001 - Current
Skills
Software installation
Wireless networking
Application support
Digital electronics
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Complaint resolution
Call center experience
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with credit transactions.
Timeline
Technical Support/Customer Service
Hoonigan/Wheel pros
01.2021 - 01.2025
Customer Service/Technical Support
Holley Performance/Powerteq
10.2020 - 12.2020
College Store Associate
Ogden Weber Technical College
12.2019 - 08.2020
Technology - Information Technology
Ogden Weber Technical College
05.2001 - Current
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