Brandon Johnson
Ashland,United States
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Specialist 2
Cornerstone Brands
Ashland, KY
06.2021 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Awarded( Bravo) by feedback from customers for providing excellent service above and beyond 1200 other agents.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Described product highlights and benefits to help guide purchasing decisions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Increased efficiency and team productivity by promoting operational best practices.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
Account Manager
InfoCision Management Corporation
Ashland , Ky
06.2020 - 07.2021
- Providing support for customers in remote environment.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Hired on with 25 other agents and succeeded in hitting 100% metric compliance.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors
Sales Account Executive
TruGreen
Nashville , TN
01.2012 - 01.2013
- Day to day operations at TruGreen proved to be challenging and fun
- Working with savvy tech and mobile sales solutions enabled greater territory coverage and improved account management.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Identified sales growth opportunities by networking and building relationships with potential advertisers.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
- Achieved sales goals of 100% to rise up from sales rep to Sales Account Executive
- Recorded and maintained sales prospect and sales data within customer relationship management system.
- Trained, coached and mentored new sales associates for maximum performance.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
- Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
Education
Associate of Arts - AA - Computers & Information Technology
Indian River State College
Florida2022
Associate's Degree - CAD/CADD Drafting
Tennessee College of Applied Technology - Athens
Athens, TN2018
GED -
Rutherford County Adult Education Center
Murfreesboro, TN01.2005
Skills
- Customer Account Management
- CRM Software
- Customer Data Confidentiality
- De-escalation Techniques
- Issue and Complaint Resolution
- Refunds and Returns Management
- Computer Proficiency
- Database Management
- Strong Analytical and Problem Solving Skills
- Microsoft Office Suite
Certification
Critical Thinking - Linkedin
Mac OS Big Sur Essential Training - LinkedIn
Mac OS Big Sur New Features - Linkedin
Timeline
Customer Service Specialist 2
Cornerstone Brands
06.2021 - Current
Account Manager
InfoCision Management Corporation
06.2020 - 07.2021
Sales Account Executive
TruGreen
01.2012 - 01.2013
Associate of Arts - AA - Computers & Information Technology
Indian River State College
Associate's Degree - CAD/CADD Drafting
Tennessee College of Applied Technology - Athens
GED -
Rutherford County Adult Education Center
Critical Thinking - Linkedin
Mac OS Big Sur Essential Training - LinkedIn
Mac OS Big Sur New Features - Linkedin
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