Brandon Johnson
Milwaukee ,United States
Summary
Experienced sales professional whom has accumulated years of experience with tech giant Verizon. Currently responsible for channel management as a Client Executive specifically focused on driving home Internet sales with multi dwelling communities.
Overview
10
10
years of professional experience
Work History
Client Executive
Verizon
11.2023 - Current
- Developing new business and new high-level client relationships.
- Identifying and pursuing new sales leads.
- Understanding client needs and tailoring custom solutions through consultative selling.
- Helping customers fall in love with our products and services.
- Closing sales and agreements.
- Collaborating with internal and external partners from sale through implementation.
- Streamlining processes and effectively leading sales activities and forecasting.
- Handling client and internal expectations.
- Being the specialist on business offerings and knowing what the competition is doing.
- Builded and maintaining relationships with property staff.
- Responsible with digital transformation surrounding clients/customers who are recommended to use more self service options (myverizon)
- Encouraged more digital engagement from property managers who submit referrals: to include new move ins and existing residents who may be a candidate for home Internet
- Responsible for delivery management, to include proposal creation, apartment complex presentations and channel management throughout the entire sales process
- Overseeing 2-3 vendor sales agents.
- Creating marketing plans to increase sales.
- Pulling sales data from Verizon systems.
- Updating documents in Excel, PowerPoint and Google Sheets.
Customer Service Advocate
Verizon Wireless
09.2018 - 02.2022
- Provide excellent service to both new and existing customers, by assisting with bill inquiries, technical support for devices, creating accurate quotes for products and services
- Directors Club inductee 4th Quarter, Team player to the number one team in the nation F, First to 50 data step ups winner, Top performer February out of the Jennifer Martin team, Transition over to an advocate-leading representative current performance ranking: 32 of 676 (Elgin, SC- Call center)
Sr. Account Manager-Business Sales
Verizon
02.2022 - 11.2023
- Serve as the primary relationship owner for an assigned group of top tier client accounts with responsibility for retention and growth
- Ensure clients derive maximum value from our services
- Prepare implementation plans and lead client on-boarding; present content strategy and annual plan
- Work closely with clients to identify needs including content approval workflows and consult on best practices for solutions and setup
- Prepare and deliver effective client presentations, including stakeholders at all levels of the organization up to C-Suite
- Deliver weekly, monthly and quarterly status and results presentations to internal and external teams
- Regularly evaluate quality of content, managing external content creation, editorial and strategy resources
- Identify new opportunities from within existing accounts, partnering with the Business Development team to aid in increasing revenue
- Ensure a deep enough understanding of clients' individual experiences to head off potential issues before they become problems.
Support Coordinator
Verizon
04.2020 - 07.2020
- Responsible for taking escalated calls, deescalating situations to provide customers with satisfactory results on behalf of Verizon
- Within the support coordinator position I have effectively learned how to handle heated issues, and advocate on behalf of Verizon using policy, and also on behalf of the customer by simply acknowledging each situation and understanding
- In addition to high risk level call taking, I have used current policy that are in tact and used these policies to make decisions on behalf of the corporation
- Using the We/Me logic I have successfully performed my duties within this role and grasped the concept of moving forward for our customers and for Verizon.
Representative
Sykes Corporation/Bank of Amer
02.2018 - 09.2018
- Assisted with general maintainance of credit cards/ deposit accounts including deceased accounts, fee removals, military benefits, lost/stolen cards, compromised cards and etc
- Account management
- Assistance with ACH transactions
Admnistrative specialist
Department of Natural Resource
11.2017 - 02.2018
- Processed Boating and Titling paperwork for the department of Natural Resources
- Front counter assistance including phone answering and clerical duties
Legislative Aide/Page
South Carolina State House
01.2015 - 08.2017
- Served as a Legislative Page for Rep
- Murrell Smith of Sumter, SC and Speaker of the House Jay Lucas of Florence, SC from 2015-2016
- Monitored bills, performed basic clerical skills, handled constituent correspondence
- Selected as a Legislative Aide alongside Rep
- Micah Caskey of Columbia, SC in 2017
- Assisted with several projects designed to reach out to minority voters
- Suggested improvements for campaign managing, and tactics that would increase younger voter efficacy
- Sat in on multiple Legislative hearings and documented notes on upcoming bills, laws, and regulations imposed by the legislature
Legal Extern
South Carolina Human Affairs
01.2016 - 05.2016
- Assisted with the handling of discrimination files across the state of South Carolina
- Researched local laws and regulations to find out if there was probable cause to conduct an investigation on each matter
- Worked alongside the in house Lawyer and investigators to correspond with applicants
- Performed clerical duties such as fax, copy, typing, document compiling and etc
Legal intern
Mayoral office of Steven K. Benjamin
05.2014 - 08.2014
- Fulfilled tasks set out by supervisors from several departments
- Researched other large city municipalities for project development
- Attended meetings and take minutes
- Performed research at a supervisor's request
- Updated social media platforms and write copy for posts
- Created images for social media posts
Education
Political Science
University of South Carolina - Columbia
Master Of Public Administration - Public Policy
Other School - USA - SC
02.2022
Skills
- Call center experience
- Data Entry
- Problem-solving abilities
- Administrative Support
- Data Collection
- Complaint Handling
- Complaint resolution
- Computer Proficiency
- Technical Support
- Account Management
- Technical Troubleshooting
- Live chat support
- Escalation management
- Policy Review
- Process Optimization
- Strategic sales knowledge
- System implementation
- Project management abilities
- Microsoft Office Suite
- Microsoft PowerPoint
- Quality Control
- Sales expertise
- Report Preparation
- Report creation
- Customer Service
- Critical Thinking
- Product Knowledge
- Scheduling
- Customer Relations
- Problem Resolution
- Customer Education
- Call Management
- Prioritization
- Active Listening
- Appointment Scheduling
- Lead Generation
- Product Education
- Product and service solutions
- Order Processing
- Conflict Resolution
- De-Escalation Techniques
- Team Development
- Brand representation
- Spreadsheets
- Training development aptitude
- Product Sales
- Client Relations
- Building rapport
- Research
- Software CRM system proficiency
- Coordination
- Quality Assurance Controls
- Sales closing
Honors And Awards
- 12/10/21, Open Enrollment Champion-Team Huntington, United States, Christopher Huntington
- 08/06/21, Open Enrollment Champion-Team Huntington, Roxie Parker
- 05/06/21, Open Enrollment Champion, United States, Roxie Parker
- 07/09/19, YOU ROCK Award, United States, Jaleesa Lewis
- 12/25/18, Directors Club, United States, Melvin Flippin
Mobility
Yes
Career Interests
Marketing and Communications, To obtain a long term career as a Business transformative specialist/Analyst/Consultant/Salesmen. I have a profound ability to work with team members to improve processes to save cost and time. I am a detail-oriented team player with 4+ years of experience in professional writing/sales/business procedures and policy. Most recently, I have completed a Masters Degree in Public Administration from South University with a 3.5 GPA. My Bachelors degree was gained from the University of South Carolina in Political Science/English (3.0). I would describe myself as onion, with several different layers to unravel. I very versatile, well rounded, charismatic, and sympathetic.
Professional Memberships And Activities
- GS2 Clearance (South Carolina State House)
- Watching movies
- Playing sports (basketball)
- Staying physically fit by running
Timeline
Client Executive
Verizon
11.2023 - Current
Sr. Account Manager-Business Sales
Verizon
02.2022 - 11.2023
Support Coordinator
Verizon
04.2020 - 07.2020
Customer Service Advocate
Verizon Wireless
09.2018 - 02.2022
Representative
Sykes Corporation/Bank of Amer
02.2018 - 09.2018
Admnistrative specialist
Department of Natural Resource
11.2017 - 02.2018
Legal Extern
South Carolina Human Affairs
01.2016 - 05.2016
Legislative Aide/Page
South Carolina State House
01.2015 - 08.2017
Legal intern
Mayoral office of Steven K. Benjamin
05.2014 - 08.2014
Political Science
University of South Carolina - Columbia
Master Of Public Administration - Public Policy
Other School - USA - SC