Brandon Johnson
Lincoln,CA
Summary
Strategic and committed professional with a strong focus on executing lean methods to drive continuous improvement and empower employees to enhance the value of service.
Overview
12
12
years of professional experience
Work History
DisclosureTeam Lead
GoodLeap
11.2020 - Current
- Specialize in Mortgage Loans
- Oversee a team responsible for auditing and compiling mortgage disclosures and funding packages
- Crafted collaborative relationships across Operations and Sales to drive process improvements
- Engage with Sales Leadership to ensure timely solutions for mortgage disclosures and funding issues
- Monitor multiple queues to ensure punctual loan funding
- Process IT testing requests, collaborating with management and development teams
- Audit completed work to identify improvement opportunities and develop cross-department employees
Customer Assurance Supervisor
Gap, Inc. (Call Center)
05.2019 - 11.2020
- Supervised and developed agents' customer service and analytical skills
- Expert in Salesforce integration and trained teams in its usage
- Monitored support lines and resolved escalations to ensure customer satisfaction
- Analyzed call data to quickly address and solve customer experience issues
- Call Center
Area Service Manager
Cisco Enterprises
02.2013 - 05.2019
- Company Overview: Cisco Enterprises is a franchisee of Round Table Pizza
- Supported employees and managers across four stores to deliver exceptional customer service
- Led initiatives to improve order quality and delivery times
- Managed scheduling and compliance for delivery drivers
- Cisco Enterprises is a franchisee of Round Table Pizza
Education
AA - History, Business Administration
Sierra College
Skills
- Customer Service Management
- Team Leadership
- Process Improvement
- Mortgage Disclosures
- Compliance and Auditing
- Data Analysis
- Communication
- Analytical Skills
- IT Collaboration
- Training and Development
- Salesforce
- Operational excellence
- Strategic thinking
- Training and coaching
- Team building and motivation
Timeline
DisclosureTeam Lead
GoodLeap
11.2020 - Current
Customer Assurance Supervisor
Gap, Inc. (Call Center)
05.2019 - 11.2020
Area Service Manager
Cisco Enterprises
02.2013 - 05.2019
AA - History, Business Administration
Sierra College
Similar Profiles
Araceli HernandezAraceli Hernandez
Digital Servicing Specialist at GoodLeapDigital Servicing Specialist at GoodLeap
Shatarrian CottonhamShatarrian Cottonham
Customer First Advocate at GoodLeapCustomer First Advocate at GoodLeap
Daniel SantanaDaniel Santana
Collections Agent at GoodleapCollections Agent at Goodleap