Summary
Overview
Work History
Education
Skills
Accomplishments
Honorable Discharge (U.S.M.C.) Veteran
Timeline
Generic

Brandon Johnson

Overland Park,KS

Summary

Adept at navigating high-stress situations, I significantly enhanced customer loyalty and satisfaction at Oakley through empathetic problem resolution and effective dispute management. Skilled in both critical thinking and data entry, my approach led to efficient resolution of escalated calls, fostering a positive company-customer relationship.

Overview

2
2
years of professional experience

Work History

Oakley Store

Oakley
01.2022 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Associate of Applied Science - Accounting And Finance

Lamar University
Port Arthur, TX
08-2004

High School Diploma -

Shawnee Misson West
Overland Park, KS
04-1996

Skills

  • Customer relations
  • Problem resolution
  • Active listening
  • Critical thinking
  • Data entry

Accomplishments

  • Supervised team of [Number] staff members.
  • Resolved product issue through consumer testing.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Honorable Discharge (U.S.M.C.) Veteran

Decorated Combat Marine....

Timeline

Oakley Store

Oakley
01.2022 - 03.2024

Associate of Applied Science - Accounting And Finance

Lamar University

High School Diploma -

Shawnee Misson West
Brandon Johnson