Brenda Jones
Homestead,United States
Summary
High-energy Shift Supervisor brings outstanding leadership skills and industry knowledge developed over 14-year career. Polished in overseeing facility operations and delegating work to employees. Positive and upbeat professional with results-focused approach.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Housing Supervisor
Agape Network
Miami, FL
10.2023 - Current
- Supervised a team of Housing Assistants who provided support services to clients.
- Ensured compliance with relevant government regulations and policies.
- Conducted regular inspections of all properties managed by the organization to ensure safety standards were met.
- Maintained accurate records of all tenant information, including contact information, income levels, and payment history.
- Coordinated outreach activities aimed at engaging residents living in under-served communities.
- Advised staff members on how to handle difficult situations involving clients who had violated their leases.
- Conducted weekly staff meetings to discuss client care issues, goals, and objectives.
- Monitored client progress and provided appropriate interventions as needed.
- Developed and implemented individualized treatment plans for clients.
- Collaborated with other agencies and professionals to coordinate services for clients.
- Ensured that all documentation is completed in a timely manner according to agency standards.
- Trained new employees on policies, procedures, and best practices related to client care.
- Provided crisis intervention services to clients when necessary.
- Adhered to all state regulations governing the provision of mental health services.
- Reviewed clinical records for accuracy prior to submission for review or audit purposes.
- Developed strategies for dealing with challenging situations involving clients' behavior.
- Organized trainings for staff members on various topics related to client care.
- Explained policies, procedures and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Center Shift Supervisor
Miami Job Corps
Miami Gardens, FL
03.2022 - Current
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved students and staff complaints and reported issues to senior management.
- Collaborated with Social Development Manager to ensure center meets DOL/Company performance goals.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Reinforced rules to promote superior employee performance.
- Monitored security staff and safety rules and procedures during shift.
- Responsible for the behavior management system of the Center during non training hours to ensure safety of staff and students.
- Coordinate staff coverage to ensure student areas are supervised.
Lead Residential Advisor
Miami Job Corps
Miami Gardens, FL
09.2019 - 03.2022
- Devised various activities for residential department
- Aided in coordinating recreation and skill-building exercises, living skills, team activities and situational counseling.
- Coordinated, planned and supervised hall gatherings and functions to promote and increase social skills among students.
- Reported illnesses, emergencies and crisis situations immediately to Social development manger for assistance.
- Complete daily resident welfare checks and coordinate with supervisor to meet all residential needs.
- Collaborated with faculty advisors to address and facilitate working through students' academic difficulties, deficiencies and personal concerns.
- Prepared flyers to inform students of on-campus events and meetings, posting to bulletin boards to attract attention.
- Managed administrative tasks, maintenance requests, room change process and incident reports.
- Collaborated with counselors and parents to report youth behavior and progress.
Lead Security Officer
Miami Job Corps
Miami Gardens, FL
10.2018 - 09.2019
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Documented security-related situations and submitted in-depth reports to superiors.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Monitored premises and recorded activity in daily officer reports.
- Searched individuals and baggage for weapons and other prohibited items.
- Verified photo IDs and tickets to allow guests passage.
- Assessed fire detectors and alarm systems to prevent and address issues.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Completed incident reports to record security or loss prevention incidents.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Safeguarded entrances using scanning equipment to keep lines moving.
- Reported safety hazards for remediation response.
Security Officer
Miami Job Corps
Miami Gardens, FL
12.2015 - 10.2018
- Guarded restricted areas to prevent unauthorized entry.
- Documented security-related situations and submitted in-depth reports to superiors.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Monitored premises and recorded activity in daily officer reports.
- Verified photo IDs and tickets to allow guests passage.
- Searched individuals and baggage for weapons and other prohibited items.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Assessed fire detectors and alarm systems to prevent and address issues.
- Completed incident reports to record security or loss prevention incidents.
Resident Advisor
Homesteasd Job Corps
Homestead, Florida
12.2007 - 11.2015
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Developed and deepened relationships with residents and fellow staff.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
- Interfaced with residents to address and resolve complaints or grievances.
- Conducted rounds of rooms and buildings, unlocked windows, propped open doors and of safety concerns.
- Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
- Led campus tours, new resident orientation and ongoing educational sessions.
- Attended campus meetings, staff seminars, in-service training programs and workshops to learn how to increase program and skill development.
- Encouraged and educated students on maintaining appropriate noise levels, living conditions and respecting others' rights.
Education
Security And Protective Services
Black Hawk Security
Miami, FL09.2015
High School Diploma -
American Academy of Pinecrest
Kendall ,Fl12.2007
Associate of Arts - Applied Psychology
Florida Institute of Technology-Melbourne
Melbourne, FLSkills
- Safety awareness
- Hiring and training
- Issue resolution
- Staff development
- Team Supervision
- Student retention
- Incidents management
- Solutions development
- Team Building
Accomplishments
- Employee of the Month 2009-2012
- Center Director Award 2010 Homestead Job Corps.
Certification
- Hazmat License
Timeline
Housing Supervisor
Agape Network
10.2023 - Current
Center Shift Supervisor
Miami Job Corps
03.2022 - Current
Lead Residential Advisor
Miami Job Corps
09.2019 - 03.2022
Lead Security Officer
Miami Job Corps
10.2018 - 09.2019
Security Officer
Miami Job Corps
12.2015 - 10.2018
Resident Advisor
Homesteasd Job Corps
12.2007 - 11.2015
Security And Protective Services
Black Hawk Security
High School Diploma -
American Academy of Pinecrest
Associate of Arts - Applied Psychology
Florida Institute of Technology-Melbourne
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