Brandon Jones
Spring Hill,TN
Summary
Dynamic professional with extensive experience at Bridgestone Americas and Toyota of Cool Springs, excelling in customer assessment and process analysis. Proven track record in enhancing customer satisfaction and implementing cost-saving initiatives. Skilled in effective communication and problem-solving, driving operational improvements and fostering strong relationships.
Overview
15
15
years of professional experience
Work History
Tire Builder
Bridgestone Americas
Laverne, TN
09.2022 - Current
- Verified that all parts used in the manufacturing process met quality standards before assembling them into a final product.
- Changed tooling on tire-building machinery when necessary to accommodate different sizes and types of tires being produced.
- Assisted other technicians with troubleshooting any problems that arose during the tire-building process.
- Ensured that all safety regulations were followed while working with hazardous materials such as rubber compounds and chemicals.
Service Manager
Toyota of Cool Springs
Franklin, TN
11.2014 - 09.2022
- Executed analysis of existing processes to identify cost-saving initiatives.
- Trained new employees on customer relationship management software to enhance proficiency.
- Facilitated regular team meetings focused on customer feedback and operational objectives.
- Formulated strategies to improve customer experience through product feature enhancements and process improvements.
- Resolved customer complaints efficiently, ensuring high satisfaction rates.
Service Advisor
CarMax
Franklin, TN
11.2010 - 11.2014
- Greeted customers and assessed needs with professionalism.
- Inspected vehicles to identify required repairs and maintenance services.
- Advised customers on necessary repairs and services based on inspections.
- Provided accurate estimates for repair costs, labor times, and parts prices.
Education
High School Diploma -
Centennial High Scool
Franklin, TN05-2007
Skills
- Customer assessment
- Problem solving
- Effective communication
- Relationship management
- Process analysis
Timeline
Tire Builder
Bridgestone Americas
09.2022 - Current
Service Manager
Toyota of Cool Springs
11.2014 - 09.2022
Service Advisor
CarMax
11.2010 - 11.2014
High School Diploma -
Centennial High Scool
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