Brandon Jones-Bravo

(see previous McDonald's duties)

• Trained crew members on station procedures, food safety, and quality standards.
• Monitored order accuracy and speed during peak service periods.
• Reinforced proper cash handling and register procedures for new hires.
• Coordinated front-line tasks to support smooth drive-thru and lobby operations.
• Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
• Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
• Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
• Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
• Supported shift leaders by resolving workflow issues and keeping crews on task.
• Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
• Assisted management in resolving customer complaints, resulting in increased loyalty and repeat business.
• Recognized for outstanding customer service skills, consistently receiving positive feedback from customers and management alike.

• Unloaded freight and moved merchandise to salesfloor using pallet jack and backroom equipment.
• Stocked shelves with merchandise, following Walmart merchandising standards and planogram placement.
• Zoned aisles and fronted products to maintain organized, customer-ready presentation.
• Sorted and processed inbound freight to support efficient backroom flow and replenishment.

• Stocked merchandise across grocery aisles, maintaining full shelves and organized product displays.
• Rotated perishable items using FIFO practices to support freshness and product quality.
• Unloaded deliveries and moved inventory from backroom to sales floor efficiently.
• Faced products and straightened shelves to improve presentation and customer shopping experience.
• Assisted customers with locating products and answering basic store questions.
• Replenished high-traffic items quickly to reduce out-of-stock conditions and support daily operations.
• Greeted customers and directed to requested products.
• Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
• Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
• Improved customer satisfaction by promptly locating items and providing product information.
• Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
• Assisted customers with special requests, enhancing their shopping experience at the store.
• Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
• Aided in training new team members on best practices for stocking procedures and inventory management systems.