Brandon Joseph
Fort Lauderdale,FL
Summary
Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Case Manager
Kanner & Pintaluga
03.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Referred clients to appropriate team members, organizations to meet treatment needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls or text, and emails conveying empathy while maintaining confidentiality.
- Collaborated with attorneys to develop strategies for each case.
- Interviewed clients to obtain information relevant to cases.
Guest Service Agent
Club Wyndham Sea Gardens
06.2022 - 03.2024
- Confirmed and processed all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
- Wake-up call requests
- Ensured that outstanding requests or problems receive priority and are resolved
- Utilizing computer programs such as, but not limited to Microsoft Excel, Outlook, Citrix Workspace, Saflok, Internet Explorer, and Google Chrome
- Addressed guests needs, assisted individuals with disabilities
- Explained room features to guests and information regarding property amenities, services, and hours of operation, and local areas of interest.
- Collected room deposits, fees, and payments.
Clerk
Ocean Wine & Spirits
11.2019 - 06.2022
- Managed quality product rotation
- Process special orders for customers
- Managed inventory and stock weekly shipments
- Process sales transaction
- Establish good rapport with customers
- Knowledge of applicable liquor
- Managed quality rotation and products
Supervisor
Bowlicious
11.2018 - 10.2019
- Prepared and delegated tasks based upon priority to team members
- Ensured proper preparation with existing items on menu
- Direct operations in both front and back of house
- Monitor and enforce all standards, policies, and procedures
- Monitor and purchase inventory for adequate supplies.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
Associate of Arts - Computer And Information Sciences
Broward College
Coconut Creek, FL10-2027
High School Diploma -
Northeast High School
05.2015
Skills
- Team Cohesion and Conflict Resolution
- Leadership Skills
- Management
- Time Management
- Exceptional Communication Skills
- Decision Making
- Guest Relations
- Hospitality Services
- Registration Management
- Issue Resolution
- Guest Complaint Resolution
- Writing and Verbal Communication
- Guest communication
- Case Management
- Case Documentation
- Organization and Multitasking
- Python Programming Experience
Timeline
Case Manager
Kanner & Pintaluga
03.2024 - Current
Guest Service Agent
Club Wyndham Sea Gardens
06.2022 - 03.2024
Clerk
Ocean Wine & Spirits
11.2019 - 06.2022
Supervisor
Bowlicious
11.2018 - 10.2019
High School Diploma -
Northeast High School
Associate of Arts - Computer And Information Sciences
Broward College
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