BRANDON J. SMITH
Digitally Connected LLC
Atlanta,GA
10
years of professional experience
IT Support Technician with 2+ years of hands-on experience in endpoint support, network troubleshooting, hardware upgrades and repairs, and software installation and configuration for several government-contracted environment. Pursuing an AAS in Cybersecurity at Gwinnett Technical College. Seeking a Tier 1/2 Help Desk, IT Support Specialist, or Junior Cybersecurity Analyst position.
Work History
IT Support Specialist (Government Contractor)
2 Years 4 Months- Deliver Tier 1/2 technical support for hardware, software, and network issues across multiple government agency departments, resolving incidents and service requests via ticketing system.
- Diagnosed and remediated network connectivity issues (LAN/wireless/VPN), minimizing downtime and escalating complex issues per SLA requirements.
- Diagnosed and remediated network connectivity issues (LAN/wireless/VPN), ensuring minimal downtime and escalating complex issues per SLA requirements.
- Troubleshot application errors, OS issues, and system misconfigurations, enhancing end-user productivity and system stability.
- Monitor server performance metrics and flag optimization opportunities to the senior infrastructure team.
Dispatcher / Operations Coordinator
1 Year 1 Month- Coordinated freight logistics for multiple owner-operators via load board platforms and route optimization, enhancing load profitability.
- Acted as the primary point of contact for resolving issues between drivers, shippers, and receivers.
- Maintained daily submission of Bills of Lading (BOLs) and Proofs of Delivery (PODs) to ensure compliance and data integrity.
Business Development Executive
6 Months- Executed outbound sales strategy (100–150 daily calls) to generate leads and close logistics financing deals, surpassing monthly targets by a significant margin.
- Managed client pipeline and contract records in Salesforce CRM, maintaining accurate documentation and timely follow-up to support sales efforts.
- Developed and executed strategic partnerships to enhance market reach and revenue growth.
- Analyzed market trends to identify new business opportunities and inform decision-making.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
Carrier Sales Representative II
1 Year 4 Months- Managed national carrier relationships, booking 250+ loads monthly, achieving ~$75K average gross margin; coordinated intermodal, refrigerated, and hazmat freight.
- Oversaw full-cycle freight operations, including load tracking and detention resolution, ensuring compliance with regulatory documentation.
Customer Service Representative
5 Months- Resolved domestic and international logistics inquiries, maintaining SLA compliance and service excellence standards.
Data Entry & File Coordinator
3 Years 3 Months- Performed QA-audited data entry for Medicare and workers' compensation cases, maintaining high-speed accuracy and regulatory compliance.
- Managed secure intake and processing of government compliance documents; coordinated cross-team communication to resolve and escalate cases.
Education
Associate of Applied Science - Cybersecurity
- Expected Graduation May 2027
College Prep Diploma
Skills
Operating Systems: Windows 10/11
Windows Server
Linux (Ubuntu/CLI)
Networking: TCP/IP
DNS
DHCP
VPN
LAN/WAN
wireless networking
network connectivity troubleshooting
Security & Identity: Microsoft Active Directory
user account management
endpoint security
cybersecurity fundamentals
Tools & Platforms: Ticketing systems (ServiceNow / similar)
remote desktop/remote support tools
virtualization (VMware/VirtualBox)
Microsoft 365
Salesforce CRM
Hardware: PC assembly/repair
peripheral installation & configuration
server performance monitoring
Operating system support
Remote support
IT asset management
Timeline
IT Support Specialist (Government Contractor)
Digitally Connected LLC
05.2024 - CurrentRead More
Dispatcher / Operations Coordinator
Be Strategic Logistics
05.2023 - 06.2024Read More
Business Development Executive
OTR Solutions
05.2023 - 11.2023Read More
Carrier Sales Representative II
Nolan Transportation Group
01.2022 - 05.2023Read More
Customer Service Representative
DHL E-Commerce
08.2021 - 01.2022Read More
Data Entry & File Coordinator
ExamWorks Clinical Solutions
02.2017 - 05.2020Read More
Collins Hill High School
College Prep Diploma
Read More
Gwinnett Technical College
Associate of Applied Science from Cybersecurity
Read More
Certifications
Comptia A+ Certified
Comptia SEC+ Certified
Data Center Foundations Certificate - Gwinnett Technical College
PC Repair Technician Certificate - Gwinnett Technical College