Goal driven problem solver, with a strong background in executive assistance, communications, and regulatory affairs. Diligent professional with nearly 6 years of experience in supporting executives and 4 years of service in the US Army. Ready to leverage background and improve organizational success.
Overview
14
14
years of professional experience
Work History
C-Suite Executive Assistant (40+ Hours/Wk)
Irish Boat Shop
Harbor Springs, MI
01.2024 - Current
Managed complex calendars for CEO and other C-suite executives, ensuring efficient scheduling of meetings, conferences, and travel arrangements to optimize executives' time.
Facilitated internal and external communication, acting as the first point of contact for the CEO, to streamline operations and enhance executive accessibility.
Coordinated logistics for high-level board meetings and corporate events, including venue selection, agenda setting, and material preparation, ensuring seamless execution.
Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
Developed effective filing systems for easy retrieval of information when needed.
Monitored incoming emails and responded accordingly in a timely manner.
Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
Assisted in developing policies and procedures pertaining to office administration matters.
Conducted research on various topics as requested by executives or senior management personnel.
Ensured that all relevant paperwork was completed accurately prior to submission for approval.
Maintained company confidence and protected business operations by keeping sensitive information confidential.
Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
Set up meeting and event logistics for senior management and updated calendars.
Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Conducted research and collected and analyzed data to prepare reports and documents.
Leveraged word processing software to create proposals, letters and memos.
Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
Executed special objectives and projects in response to executive team and board member requests.
Researched and prepared information for presentations to high-level executives.
Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
Reviewed incoming reports, applications and memos to determine workplace priorities.
Updated and implemented administrative and executive support policy changes and monitored effects.
Congressional Field Representative (40 Hours/week)
US House of Representatives (MI-01)
Traverse City (Remote), MI
04.2018 - 09.2023
Served as the Congressman's Congressional Aide for his meetings and travels within Michigan's 1st Congressional District.
Preparation of reports, communication, white papers, analysis, tables, and memoranda relating to federal programs.
Served as a senior specialist for congressional inquires with a track record of providing over 750 congressional office responses.
Management of travel itineraries for executive leadership- ensuring the schedule was protected .
Drafting minutes and notes during executive level meetings/briefings with the member of congress
Drafting written and oral statements/briefings/policy updates for stakeholders- General public, organizations, elected officials, and senior leadership.
Routinely engaged with members of congress, their staff, and senior agency officials in order to address legislative challenges or interests.
Performed studies, analysis, and research to evaluate the effectiveness of policies and procedures for congressional, federal agency, and legislative relations-management and administration.
Communication and presentation of research and government information to stakeholders.
Carried out the procedures to improve the effectiveness and efficiency of program operations, federal agency communications, legislative and congressional relations.
Made policy recommendations to the Congressman on various federal programs through the use of data queries, research, analysis, and the collection of feedback from end-users.
Presented and briefed staff/member of congress on issues, legislative developments, and solutions to federal programs.
Served as an advisor for senior staff/member of congress on policies, regulations, and laws surrounding legislative topics of interest.
Assisted in developing reports, talking points, and briefing materials for member of congress/senior staff.
Developed and engaged in strategies for congressional/legislative interactions at the Federal, state, and/or local levels- served as a authoritative proxy for a member of congress at executive level meetings and engagements.
Identified and implemented solutions to complex legislative challenges through research and analysis of laws, regulations, and policies at the federal level.
Collaborated with senior officials, staff and stakeholders in long-term financial plans- annual appropriations, authorities, programs, and federal grants to support organizational success.
Developed strategies and participated in collaboration of state and local elected officials in supporting congressional goals and objectives.
Provided briefings on agency-wide programs, polices, regulations or issues to members of Congress, congressional staff, or representatives of other elected officials, agencies, or departments
Advised, made recommendations, and implemented effective solutions on government relations to executive leadership.
Prepared briefing materials, policy recommendations, plans, and guidance on behalf of and/or for the Congressman and executive leadership.
Executed exceedingly technical and fully integrated research, analysis, and projects of a distinctive, special, or sensitive nature, with a wide range of scope.
Daily use of Customer Relationship Management systems (CRM).
Routinely participated in outreach/public events- publicly addresses of legislative updates, reports, and media questions.
Expert knowledge and experience with dispute resolution, facilitation of negotiations resulting in consensus among the parties involved, and public relations methods.
Executed and administrated analyses of technical, controversial, and sensitive policy issues- with a wide range of audiences presented policy/legislative recommendations in an organized, concise, and relateable manner.
Worked with and/or analyzed new or proposed legislation, regulations and policies that have a direct impact on federal agency program operations and management.
Developed reports/strategic communications for the dissemination of metrics and milestones to internal and external stakeholders.
Handling, consultation, and providing course of action recommendations to controversial issues, policies, and federal programs.
Created technical assistance and practices for internal and external stakeholders.
Gathered information using multiple methods/sources and worked closely with stakeholders to problem solve complex subject.
Provided oversight, analysis, and risk management for countless federal programs and interests.
Established systems and processes to measure the impact of federal programs, regulations, and legislation.
Assisted in the implementation of federal programs and legislation.
Sales Representative (40 Hours/week)
Bluegreen Vacations
01.2015 - 04.2018
Prepared contracts and order forms for new and existing customers.
Delivered 15-20 sales presentations weekly to new clients at an average length of 90 mins
Fostered relationships with customers to expand customer base and retain business.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Followed-up with clients after to assess quality service and customer satisfaction.
Presented products and services to prospective and existing customers to meet client needs.
Created successful strategies to develop and expand customer sales.
Utilized numerous computer applications to engage with clients.
Engaged positively with each customer, providing professional support for sales and service needs.
Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Presenting proposals/contracts to clients and negotiating disputes favorably.
Exceeded performance standards
Personal sales volume record of $140,000 in a single month and an average transaction price in excess of $14,000.
Sniper Section Leader (40+ Hours/Week)
US Army (Sergeant/E-5)
06.2010 - 11.2014
Performed a full array of supervisory duties. Including recruitment, training, performance evaluations, counseling, and conflict/problem resolution for my 7 man team.
Planned, prioritized tasks, and delegated daily work for subordinates.
Created and implemented performance evaluation plans as well as providing counseling for junior soldiers.
Identified and implemented training needs for my team working within aggressive timeframes, operational/program goals, and budgetary guidelines.
Mentored, rewarded, and disciplined junior soldiers.
Reviewed completed work, training, and overall job performance of my team to ensure high levels of performance.
Created remedial action plans with objectives and goals.
Developing and executing advanced training concepts/exercises.
Management of sensitive and/or classified information.
Drafted performance evaluations and counseling for personnel.
Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
Quantitative and qualitative data research/collection of information.
Requisitioned, received, stored and documented unit equipment and supplies.
Advised commanding officers on operations, capabilities and unforeseen operational problems.
Analyzed performance data to identify areas of strength and improve areas of weakness through organizational risk management analysis.
Provided leadership, insight and mentoring to newly enlisted soldiers
Prepared and presented mission planning statements/briefings to senior military leadership by collecting and processing data.
Education
Bachelor of Arts - Business Administration And Management
University of Arizona Global Campus
Chandler, AZ
03-2026
Project Management Certificate -
Google
03-2024
Some College (No Degree) - Business Administration
North Central Michigan College
Petoskey, MI
High School Diploma -
Homeschool
Petoskey, MI
04.2010
Skills
Stakeholder Relationships
Microsoft Office Suite
Google Suite
Time Management
Agile and Waterfall Project Management Methodologies