Brandon Katzanek

Product Portfolio Supported: Shiley Flex Tracheostomy Tubes, Shiley Endotracheal Tubes, Covidien DAR & HME Filters, Medtronic Temperature Management Products, Nellcor Pulse Oximetry, Microstream Capnography, RespArray Systems, and McGrath Laryngoscopes

Responsibilities:

· Training and Education: Provided on-site support for product education and training in acute and alt-site settings. Consulted on product issues, facilitated training, and advised on product placement to improve workflow efficiency.

· Sales Support and Coordination: Assisted field sales reps in planning and executing sales activities, provided ongoing support, including sales calls, data analysis, and product demonstrations.

· Customer Relationship Management: Managed customer concerns, maintained strong relationships, and developed new accounts.

· Relationship Development: Grew adoption of new products, supported vacant territories, and drove key account standardization initiatives.

· Sales and Lead Development: Remotely sold Medtronic's products within an assigned area, achieving/exceeding sales goals by identifying, developing, and closing leads.

· Project Management: Delivered and managed special Sales & Marketing projects and initiatives.

· Salesforce CPQ Functions: Created, developed, and maintained Salesforce CPQ functions including contracts, product quotes, lead qualification, opportunities, and business reviews.

· Industry Knowledge Maintenance: Stayed updated on current industry trends, competitive landscape, healthcare economics, and competitive products.

Achievements:

· Successfully managed a diverse product portfolio, driving significant sales growth and customer satisfaction.

· Consistently achieved sales targets and expanded market share in assigned territories.

· Developed strong relationships with key stakeholders, ensuring product adoption and satisfaction.

· Managed the full employee lifecycle: recruitment, interviewing, hiring, training, development, guidance, counseling, mentoring, and termination.

· Ensured optimal shift coverage and staffing levels by addressing call-outs and scheduling needs effectively.

· Created, posted, and managed monthly staff schedules to ensure timely completion and adherence.

· Provided comprehensive support to all scribes, fostering a collaborative and productive work environment.

· Scheduled and executed quarterly All-Scribes Meetings to enhance team cohesion and communication.

· Promoted teamwork and created a positive, engaging work atmosphere.

· Conducted regular performance evaluations, coaching team members to enhance work quality and motivation.

· Implemented incentive programs and recognition initiatives to boost staff performance and morale.

· Led employee relations efforts through effective communication, coaching, and professional development.

· Recorded, analyzed, and disseminated statistical data to support operational efficiency and decision-making.

· Reported and addressed production malfunctions and issues, enhancing operational effectiveness.

· Monitored staff organization, proposed improvements, and inspected products to ensure quality and efficiency.

· Established and implemented quality assurance and customer service standards, maintaining consistent production quality through automated systems and adherence to industry regulations.

· Created and maintained quality management systems to align with industry best practices and regulatory standards.

· Managed site operations, ensuring high scribe quality across multiple campuses by collaborating with Quality Assurance Managers and the Regional Manager.

· Supervised Chief Scribes and staff, enforcing company policies and standards through training and quality assurance programs.

· Facilitated client-focused services, managed scribe hiring, training, evaluations, and shadow shifts, and coordinated transitions with physicians and hospital staff.

· Provided decision-making support, participated in client meetings, and contributed to development initiatives, ensuring standardized training protocols were followed across all locations.

· Accompanied physicians in fast-paced environments, ensuring timely and accurate documentation of patient interactions.

· Recorded comprehensive details of patient encounters, including diagnoses and treatments, using [Software] for accurate and complete records.

· Created narrative accounts of patient appointments, adhering to correct terminology and documentation standards.

· Managed and updated patient charts with detailed information on examinations, treatment plans, and lab results.

· Addressed patient inquiries and resolved issues efficiently while maintaining clear and accurate medical records.

· Transcribed medical reports, verified terminology and coding, and communicated with healthcare professionals to resolve discrepancies.

· Supported patient care across various hospital settings by collaborating with physicians and managing multiple tasks simultaneously.