Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Brandon Kelley

Brandon Kelley

QA Software Analyst, Customer service Specialist, Project Manager, Filmmaker, and Actor
San Diego,CA

Summary

Its True I wear many hats, my professional career has prepared me to take on a multitude of tasks and left me with many skills. From Exceptional customer service, to Project manager, Filmmaker, Theater Actor, and 8 plus years as a QA Software Analyst professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Well-versed in overseeing all facets of film production, from conceptual development through final delivery. Proficient in every behind-the-scenes position and all related equipment. Versed in working with clients and promoting products. 3 years of Project Management with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Assigned tasks and oversight, while implementing and adapting to industry standard methodoligies such as, Waterfall, Agile, Scrum, sprints, and Lean six Sigma.

Overview

11
11
years of professional experience

Work History

Actor, Filmmaker, and Project Manager

BKelley Productions
Sandiego, CA
01.2020 - Current

This is my production company, I help companies and or individuals with their daunting film Projects. Either taking on Every aspect of the Film from start to finish, or acting as project oversight using industry standard project manager methodologies such as Waterfall, Agile, Scrum, sprint, and Lean Six Sigma. As a Narrative Film expert I write the script, location scout, story board in a pre-viz animation software (ShotPro), cast the actors, Direct, operate the camera and ALL pre-production and Post-production in Adobe Premiere Pro. I started this journey because of my Love of the Arts as my background is in Theater acting. Worked with renowned SanDiego theater directors and graduated from SCPA school of performing arts. Please take a look at my website and see some of the Films and services I provide.

www.Bkelleyproductions.com

Actor

San Diego Playwrights Project
01.2014 - Current

Playwrights Project is a nonprofit organization devoted to arts education. More than studying scripts and developing characters, there is an emphasis on being a mentor in the program. In which, I guided the students through their own plays and the basics of acting. Our students included elementary to high school students to prisoners in Donovan Correctional Facility.

Software QA Analyst

Madcap Software
07.2015 - 08.2023
  • Converted [Type] program into new operation systems and monitored outcome for effective change management.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Documented testing procedures for developers and future testing use.
  • Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
  • Developed and maintained defect databases for known issues.
  • Advised developers on problems with databases, performance and other issues.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.
  • Incorporated delivery requirements into planning of testing schedules.
  • Completed in-depth usability testing on Windows, Android and iOS mobile devices.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.

Customer Service Specialist

Ace Hardware
San Diego, CA
02.2013 - 06.2015

As an assistant manager my duties were never limited to one task. From award winning rock star customer service bringing smiles to peoples’ faces, giving interior design advice in the paint department, to repairing computer hardware, printers, and troubleshooting network connectivity issues. By utilizing my positive high energy and the need to learn something new every day our G.M would challenge me with every task under the sun. Training new employees in each department from picking the correct drill and drill bit for the job, to teaching a step by step process of how to smoothly navigate through the interfaces of all our software.

Education

San Diego Mesa College
San Diego, CA

Skills

  • Best Practices and Tools
  • User Experience
  • Test Case Scenarios
  • Web and Mobile Application QA
  • User Acceptance Testing (UAT)
  • Software Manual Writing
  • Software Quality Assurance Knowledge
  • Quality Assurance Procedures
  • Maintaining Quality Assurance Standards
  • Testing Activities
  • Cross-Platform Testing
  • Microsoft Team Foundation Server
  • Scrum Methodology
  • Requirements Traceability Matrix (RTM)
  • Bug Fixes
  • System Integration Testing
  • Passionate About Quality
  • Problem Documentation
  • Product Design Review
  • Requirements Analysis
  • Triage Meetings
  • Develop Test Cases
  • Agile Best Practices
  • Defect Investigations
  • Debug Code
  • Data-Driven Testing
  • Manual Test Case Preparation
  • Feature and Functionality Understanding
  • Automation Knowledge
  • Defect Resolution
  • Defect Tracking Software
  • Database Querying
  • Best Practices and Tools
  • Network Hardware and Software Maintenance
  • Programming Languages: Java, C#
  • Agile and Scrum Environments
  • Project Management
  • Carrier Relations
  • Good Communication Skills
  • Call Centers
  • Customer Relations
  • Customer Service
  • Customer Relationship Management
  • Cash Register Operations
  • Senior Leadership Support
  • Problem Resolution
  • Team-Building Exercises
  • Project Planning
  • Staff Training
  • VMware vCenter Servers
  • Project Scope Analysis
  • Reviewing Test Scenarios
  • UAT Support
  • Technical Project Management
  • Methodology Implementation
  • Script Writing
  • Film Directing
  • Project Deadlines
  • Shot Direction
  • Location Scouting
  • Video Camera Operation
  • Production Management
  • Prop Selection
  • Post-Production Oversight
  • Video Editing Software
  • Task Delegation
  • Pre- and Post-Production Proficiency
  • Budgetary Controls
  • Adobe Premiere Pro
  • Script Interpretation
  • Performance Improvement
  • Live Performances
  • Theatrical Productions
  • Voiceover Performance
  • Improv
  • Cold Reading
  • Playwright Collaboration

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The price of anything is the amount of life you exchange for it.
Henry David Thoreau

Timeline

Actor, Filmmaker, and Project Manager

BKelley Productions
01.2020 - Current

Software QA Analyst

Madcap Software
07.2015 - 08.2023

Actor

San Diego Playwrights Project
01.2014 - Current

Customer Service Specialist

Ace Hardware
02.2013 - 06.2015

San Diego Mesa College
Brandon KelleyQA Software Analyst, Customer service Specialist, Project Manager, Filmmaker, and Actor