Brandon Kelly
Tampa,FL
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
EOS Fitness
Land O' Lakes, FL
04.2023 - 08.2024
- Established strong connections with clients by consistently maintaining a welcoming demeanor.
- Resolved customer concerns with promptness and effectiveness.
- Provided accurate information about products and services to customers.
- Provided prompt customer support via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers through personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized effective communication techniques to determine service needs and accurately record data in electronic systems.
- Assisted customers with price checks, lifting heavy items (such as weights) and addressing other inquiries.
- Made sure equipment was always clean for the customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Sunlake High School
Land O' Lakes, FL06-2023
Skills
- Data Entry
- Complaint resolution
- Paperwork Processing
- Inbound and Outbound Calling
- Product Knowledge
- Retail sales customer service
- Payment Processing
- Computer Proficiency
- Active Listening
- High-energy attitude
- Professional telephone demeanor
Timeline
Customer Service Representative
EOS Fitness
04.2023 - 08.2024
High School Diploma -
Sunlake High School
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