Brandon Kendrix
Oklahoma City
Summary
Dynamic customer service professional with extensive call center experience at Cox Communications, adept at upselling and enhancing customer satisfaction. Proven problem-solver with strong critical thinking skills, consistently resolving conflicts and fostering loyalty. Recognized for effective multitasking and organization, ensuring seamless service delivery in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Retention Customer Service Representative
Cox Communications
10.2023 - Current
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback.
- Continuously sought opportunities for professional development, attending workshops and training sessions to enhance customer service skills.
Customer Service Representative
Tmoblie
07.2019 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Air Conditioning Installer
Air Technologies
04.2017 - 07.2019
- Replaced dirty filters throughout system of air handlers every 1 month following routine maintenance schedule.
- Tested capacitors, transistors, and transformers for proper continuity and resistance.
- Cleaned sheet metal ducts, evaporator coils, drip pans, axial, and centrifugal fans and capacitor-start and resistance-start motors.
- Diagnosed faults in electrical and mechanical components to return units to full operating capacity within 24 hours of maintenance request.
Education
Del City High School
Del CitySkills
- Call center experience
- Upselling strategies
- Multitasking and organization
- Time management
- Problem-solving skills
- Critical thinking
- Team collaboration
Timeline
Retention Customer Service Representative
Cox Communications
10.2023 - Current
Customer Service Representative
Tmoblie
07.2019 - 08.2023
Air Conditioning Installer
Air Technologies
04.2017 - 07.2019
Del City High School
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