Brandon Kennedy
Pensacola,Florida
Summary
Hardworking and reliable collision estimator with strong ability in writing estimates and scheduling pattern. Offering customer service and problem solving . Highly organized, proactive and punctual with team-oriented mentality.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Collision Estimator
Gerber Collision
Pensacola, FL
09.2022 - 01.2024
- Inspected damaged vehicles to determine extent of structural, body and mechanical damage.
- Documented findings in a written report with photos to be used for insurance claims.
- Calculated cost estimates for repair or replacement of vehicle parts.
Collision Estimator
Joe Hudson's Collision Center
Birmingham, AL
07.2005 - 03.2020
- Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
- Inspected completed work to assess quality and identify skill or ability issues.
- Maintained optimal supply levels to meet expected demands without overreaching budget targets.
- Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Attended departmental meetings, providing feedback to enhance future performance.
- Collaborated with others to discuss new sales opportunities.
- Improved operations by working with team members and customers to find workable solutions.
- Improved customer satisfaction by finding creative solutions to problems.
- Delivered final repair of vehicle to customers
Parts Counter Sales Person
Med Center Mazda
Pelham, AL
08.1993 - 07.2005
- Assisted over multiple customers weekly in finding parts for individual needs.
- Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
- Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
- Kept parts neatly stacked and ready for purchase to boost sales.
- Received and delivered parts to customers across the state and surrounding states
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Skills
- Customer Service
- Operational Improvement
- Problem Resolution
- Organization
- Relationship Development
Certification
I-CAR platinum certified
Timeline
Collision Estimator
Gerber Collision
09.2022 - 01.2024
Collision Estimator
Joe Hudson's Collision Center
07.2005 - 03.2020
Parts Counter Sales Person
Med Center Mazda
08.1993 - 07.2005
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