Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Brandon Kennison

Portage,MI

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Manager – Business Test Lead

Stryker Accelerate
Portage, MI
03.2023 - Current
  • Work package owner for all SAP implementation user acceptance testing and day-in-the-life activities as well as business lead for system integration testing
  • Accountable for all business needs, project milestones & deliverables, KPI’s, team goals, process improvements, and recruiting/onboarding talent
  • Point of escalation for all business concerns, feedback, and overall testing approach deviations; also, work to prioritize issues, evaluate problems based on severity, and making sure the appropriate stakeholders and representatives are assigned for timely resolution
  • Manager of business test leads
  • Shape and guide goal discussions, expectation alignment, coaching, and development opportunities for direct reports
  • Responsible for providing precise and relevant reporting to leadership; including status of milestones and KPI’s, predictions and forecasts, opportunities for improvement, and issue resolution
  • Own, drive, and facilitate the golden data set process from end to end partnering with testing center of excellence, business process implementation leads, and deployment group during transition to SAP
  • Initiated and led new practice of identifying testing scope and requirements mapping in an earlier testing phase to improve operational efficiency, cut business costs, and save time for business process implementation leads.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.

Manager – Change Management

Stryker Accelerate
Portage, MI
10.2021 - 03.2023
  • Planned and led user acceptance and day-in-the-life testing activities
  • Responsible for developing and maintaining testing plan, data preparation, ensuring environment readiness and ecosystem alignment, providing logistics support, identifying issues, and elevating risks
  • Leveraged Prosci ADKAR model change management learnings to influence organizational stakeholder and leadership alignment to the proposed SAP implementation solution and drive organizational change
  • Built relationships with all testing workstreams (supply chain, finance, service, commercial, data) to manage stakeholder expectations and ensure alignment on change management and testing practices for deployment groups converting to SAP
  • Functioned as consultant for the deployment group on key milestones including Implemented multiple lessons learned to improve efficiencies and overall testing experience, including the process improvement of identifying testers earlier within the test preparation phase to eliminate multiple hours of needed time for identification in later phases.
  • Established processes to ensure efficient workflow throughout the organization.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.

Associate Manager – Customer Data Governance

Stryker HCS
Portage, MI
07.2020 - 10.2021
  • Managed Sales Area team
  • Shaped and guided goal discussions, expectation alignment, coaching, and development opportunities for direct reports
  • Accountable for business needs, process documentation, SLA, KPI’s, team goals, and recruiting/onboarding talent
  • Spearheaded development and implementation of multiple, multi-divisional process improvements, including elimination of customer’s agreement to terms & conditions on account request form
  • Collaborated with stakeholders and communicated process update to the divisions
  • Served as a point of contact, escalation, and approval for customer master data related issues working to problem-solve, remove obstacles, and resolve matters with customers and stakeholders; partnering with regulatory, compliance, and legal as warranted
  • Mentored and offered counsel in departmental initiatives, including mergers & acquisitions, team training initiatives, audit process creation, metrics tracker development, and SAP implementation assistance.
  • Conducted regular performance reviews with direct reports.
  • Provided guidance on complex projects ensuring deadlines were met.
  • Scheduled meetings with internal stakeholders to review departmental objectives.

Sr. MDM Analyst

Stryker HCS
Portage, MI
03.2018 - 07.2020
  • Presided over and developed Sales Area Team
  • Managed all aspects of team, including job descriptions, SOP’s, goals/expectations alignment, coaching, and development opportunities
  • Executed multiple initiatives and implementations, including design and development of CDGO Salesforce platform through partnering with IS and collecting user requirements/stories, UAT, and Stage
  • Created and executed kickoff schedule, communicated updates to stakeholders, and provided hyper care support
  • Salesforce administrator and SME
  • Point of contact and escalation for Salesforce questions and issues; provided continuous improvements through enhancements based on stakeholder feedback; created user profiles; created SOPs and process documentation; supported, educated, and trained team on processes.
  • Collaborated with cross-functional teams on projects related to analytics initiatives.
  • Documented procedures for performing tasks such as data collection and manipulation.
  • Integrated standardized tools and templates to streamline cross-functional project management.

MDM Analyst

Stryker HCS
Portage, MI
12.2016 - 03.2018
  • SME during CMF SAP implementation
  • Supported stakeholders through transition and hyper care; documented processes and created SOPs; supported, educated, and trained team members
  • Maintained existing, and created new, customer data for 6 divisions
  • Worked closely with customers and stakeholders to communicate and clarify governance standards
  • Uphold data integrity and deliverance of consistent, high-quality data
  • Daily usage of multiple ERP systems including Oracle, JDE, AS400, QAD, and SAP S/4 Hana
  • Trained and developed new team members in systems.
  • Participated in regular meetings with management to assess and address issues and identify and implement improvements.

Sr. CXC Rep.

Stryker Instruments
Portage, MI
09.2016 - 12.2016
  • Utilized Microsoft Excel and AS400 to investigate items placed by service department to determine whether accurately covered under ProCare; also, invoiced customers on delinquent loaner equipment
  • Assisted in project to receive loaners back in a timelier manner through partnership with customers, sales reps, and regional managers.
  • Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
  • Resolved customer complaints in a professional manner while remaining empathetic to their concerns.

Customer Service Team Supervisor

Stryker Instruments
Portage, MI
08.2014 - 09.2016
  • Supervised eServices Team
  • Coached and led from a values-based perspective while keeping the customer experience, team engagement, and returns to the business top-of-mind
  • Available daily to work with customers and stakeholders
  • Worked with a solution-based mindset to determine root cause to resolve any issue or complaint regarding EDI and emailed orders.
  • Developed and maintained effective working relationships with customers, vendors, and other stakeholders.
  • Assisted in developing policies and procedures related to customer services operations.

Utility Assembler II

Stryker Instruments/OnStaff USA
Portage, MI
06.2012 - 08.2014
  • Assembled System 7 and System 6 handpieces with supervisory rights for product builds
  • Worked efficiently in a fast-paced, team-oriented production environment.
  • Follow established assembly methods and procedures to ensure product quality standards are met.
  • Record production data such as number of units produced, rejected items.

Education

Bachelor of Arts - English & Biology

Western Michigan University
Kalamazoo, MI
05.2010

Skills

  • MS software: Word, Excel, PowerPoint, Outlook
  • Strategic Planning
  • Project Management
  • Team Leadership
  • Presentations
  • Results Analysis
  • Risk Mitigation
  • Data Processing
  • Calm and Professional Under Pressure
  • Customer Service Excellence

Accomplishments

  • Completed Prosci change management practitioner program - 2022
  • Completed Humanergy High Impact Leadership Training - 2020
  • Operation Smile Ambassador - 2018 - present
  • Part of Global Healthcare Exchange’s ‘Millennium Club’ - 2016
  • TEFL for South Korean businessmen and women - 2014
  • TEFL for international students at WMU - 2012

Certification

  • Prosci change management practitioner program - 2022
  • Humanergy High Impact Leadership Training - 2020

Affiliations

  • Operation Smile Ambassador - 2018 - present
  • TEFL for South Korean businessmen and women - 2014
  • TEFL for international students at WMU - 2012

Timeline

Manager – Business Test Lead

Stryker Accelerate
03.2023 - Current

Manager – Change Management

Stryker Accelerate
10.2021 - 03.2023

Associate Manager – Customer Data Governance

Stryker HCS
07.2020 - 10.2021

Sr. MDM Analyst

Stryker HCS
03.2018 - 07.2020

MDM Analyst

Stryker HCS
12.2016 - 03.2018

Sr. CXC Rep.

Stryker Instruments
09.2016 - 12.2016

Customer Service Team Supervisor

Stryker Instruments
08.2014 - 09.2016

Utility Assembler II

Stryker Instruments/OnStaff USA
06.2012 - 08.2014

Bachelor of Arts - English & Biology

Western Michigan University

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Brandon Kennison