Brandon Kent

Work from Home April 2024 - December 2024

Self-motivated, with a strong sense of personal responsibility. Worked effectively in fast-paced environments.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Managed approximately 30 incoming calls, emails and faxes per day from customers.
Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
Collaborated with other departments to promptly process loan applications.
Maintained an extensive knowledge of current market trends and industry changes to provide accurate advice to clients

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Maintained proper product levels and inventory controls for
merchandise and organized backroom to facilitate effective ordering and stock rotation.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Fostered a positive work environment by cultivating strong
relationships between team members through team-building activities and consistent recognition of individual achievements.

Assisted in recruiting, hiring and training of team members.