Brandon Keplinger
IT Support
Halethorpe,MD
Summary
Qualified Computer Repair Technician offering 10 years of experience to the public delivering on-site and remote repair services. Expert at replacing and upgrading assets ranging from desktop components to printers and user interface peripherals. Dedicated to maintaining consistent data privacy policies. Known for providing quick, efficient repair services under strict time constraints.
Overview
12
12
years of professional experience
Work History
IT Support Assistant
University Of Maryland, Baltimore
07.2022 - Current
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Streamlined help desk processes by implementing efficient ticketing system, reducing response time and increasing productivity.
- Increased end-user satisfaction by establishing responsive help desk support services for hardware and software issues.
- Contributed valuable insights during periodic reviews of help desk policies and procedures, leading to improved service quality.
- Trained new Help Desk Assistants in company procedures and best practices for optimal performance.
- Maintained accurate records of all help desk interactions, aiding in future troubleshooting efforts.
Welder
Hunter Contracting
Parkville , MD
08.2021 - 07.2022
- Set up and operated shielded metal arc and gas metal arc welding equipment.
- Repaired manufactured products by dismantling, straitening, reshaping and reassembling parts.
- Welded in flat, horizontal, vertical and overhead positions.
- Maintained correct arc length and movement speed to form specified fusion depth and bead.
- Conducted special welds with extremely low tolerances for industrial operations.
- Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc and shielded metal arc equipment.
- Operated hoists, cranes and power tools to dismantle equipment to find and remove defective parts.
- Prepared welding equipment to perform advanced welding work.
Computer Repair Technician
Self Employed
03.2012 - Current
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Disassembled computers to perform diagnostics and check for repair needs.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Recommended new and replacement hardware and software purchases.
Network Technician
Carlstan Machining Inc.
02.2013 - 08.2021
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Troubleshot hardware and software to determine and rectify network problems.
- Supported users both local and by phone with problem resolution and education.
- Performed system patches, service packs, hot fixes and new security configurations.
- Performed necessary maintenance to support network availability.
- Installed patches and performed backups, system builds and image updates.
Education
No Degree - Criminal Justice
CCBC
Catonsville, MDNo Degree - Computer And Information Systems Security
Anne Arundel Community College
Arnold, MDSkills
Security issues troubleshooting
Web Security
Hardware and software installation
Technical Support
Technical Analysis
Graphic designing
Cybersecurity best practices
Helpdesk support
Timeline
IT Support Assistant
University Of Maryland, Baltimore
07.2022 - Current
Welder
Hunter Contracting
08.2021 - 07.2022
Network Technician
Carlstan Machining Inc.
02.2013 - 08.2021
Computer Repair Technician
Self Employed
03.2012 - Current
No Degree - Criminal Justice
CCBC
No Degree - Computer And Information Systems Security
Anne Arundel Community College
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