Brandon Khari
Miami,Florida
Summary
Highly experienced and motivated Bartender/server that crafts signature cocktails and provides excellent customer service. Possesses an in-depth knowledge of spirits and mixology, allowing for creative and unique drink combinations. Experienced in managing a busy bar and delivering great service to ensure a memorable guest experience. Highly motivated individual experienced in a variety of bartending techniques, including crafting specialty cocktails and providing a superior level of service to each customer. Possesses excellent communication skills, an outgoing personality, and strong attention to detail. Professional Bartender with experience creating and serving drinks in high-end establishments. Talented in mixing drinks, serving customers, and creating an enjoyable atmosphere in the bar. Skilled in maintaining a professional demeanor while tending to a busy bar, creating signature cocktails, and providing excellent customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Clevelander
04.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Bartender
Rick's Cabaret
11.2022 - 12.2023
- Developed strong working relationships with customers and staff
- Kept bar organized and clean during busy hours
- Handled cash drawer accurately throughout shift including opening and closing out register each day
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Completed POS transactions, returning currency, coin, and payment cards to patrons
Bartender
Topgolf
08.2022 - 02.2023
- Prepared alcoholic beverages promptly according to recipes or customer specifications
- Operated point-of-sale system accurately for processing payments from customers
- Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods
- Adhered to all company policies and procedures regarding alcohol consumption and serving laws
- Took beverage orders from guests and delivered drinks within reasonable time frames
- Ensured compliance with health and safety regulations in the preparation and serving of food and drinks
- Utilized strong salesmanship skills to upsell drinks and appetizers
Claims Examiner
Upmc
05.2019 - 01.2023
- Utilized critical thinking skills to research complex issues and develop creative solutions for challenging cases
- Applied knowledge of healthcare regulations, laws, policies, procedures, guidelines and best practices when making decisions related to claims adjudication
- Maintained accurate documentation on all claim files in accordance with company standards
- Interpreted terms of insurance policies to determine validity of claim
- Provided training on new procedures or changes in existing procedures as needed
- Analyzed medical records to ensure coverage eligibility and compliance with policy terms
- Researched billing errors and denials using various resources including carrier websites and databases
- Documented detailed notes on all interactions with customers regarding their claims status
- Developed strategies for improving customer service satisfaction ratings related to claim resolution times
Bottle Server/Bartender
Controversy
09.2022 - 11.2022
- Maintained a professional demeanor at all times while providing friendly, courteous service
- Organized tables for efficient seating arrangements according to restaurant policies
- Educated guests about drink specials and happy hour promotions
- Successfully managed high volume of customer transactions during peak hours without sacrificing quality or accuracy
- Performed cashiering duties such as accepting payment from customers using cash registers or Point Of Sale Systems
- Assisted bartenders in preparing drinks for guests following recipes accurately and efficiently
Benefits Verification Specialist
CVS Health
10.2018 - 04.2019
- Created detailed audit trails for each case processed ensuring accurate documentation of all steps taken during the process
- Reviewed and verified employee benefits for accuracy and compliance with government regulations
- Organized data from multiple sources into an easily understood format for quick review by management personnel
- Compiled reports summarizing benefit verifications activities for management review
- Conducted research to verify insurance coverage eligibility, authorization and other related issues
- Ensured that work was completed according to established quality control standards
Education
Certification in Mixology -
06.2022
High School Diploma -
06.2015
Skills
- Custom Drink Preparation
- Suggestive Selling
- Food and Beverage Management
- Attending Multiple Customers
- Error Identification
- Anticipating Guest Needs
- Safe Serving Knowledge
- Health Code Compliance
- Classic Cocktails
- Liquor, Beer and Wine Knowledge
- Food Preparation and Safety
- Cash Register Operation
- Recipe and Menu Memorization
- Credit and Cash Transactions
- Preparing Garnishes
- Team Training
- New Hire Training
- Creative Mixology
- Wine and Beer Recommendations
- Maintaining a Clean Bar
- Cocktail List Development
- Billing and Payment Processing
- Hospitality and Accommodation
- Excellent Judgment
- Customer Service
- High-Volume Environments
- Safe Food Handling Procedures
- Clear and Effective Communication
- Identification Verification
- Responsible Serving
- Serving and Bussing
- Prepare Cocktails
- New Cocktail Creation
Certification
Professional bartending and Mixology certificate
Extracurricular Activities
Cheerleading Student council
Timeline
Server - Clevelander
04.2024 - Current
Bartender - Rick's Cabaret
11.2022 - 12.2023
Bottle Server/Bartender - Controversy
09.2022 - 11.2022
Bartender - Topgolf
08.2022 - 02.2023
Claims Examiner - Upmc
05.2019 - 01.2023
Benefits Verification Specialist - CVS Health
10.2018 - 04.2019
Elite Bartending School - Certification in Mixology,
Riverview High School - High School Diploma,
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