Summary
Overview
Work History
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Brandon Kiefer

De Pere,WI

Summary

Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in Automotive product issues with dedication to increasing productivity through close analysis of Implementation tasks. Proven history of increasing customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Project Manager

CDK Global
Hoffman Estates, IL
02.2019 - Current
  • Identified project needs by reviewing project objectives and schedules.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
  • Created project status presentations for delivery to customers or project personnel.
  • Drafted project construction schedule and updated as job progressed.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
  • Developed and maintained project plans, timelines, and budgets.
  • Focused on project monitoring and management by developing forecasts and tracking expenses.
  • Submitted budget estimates, progress reports and cost tracking reports.
  • Advised other departments on best practices related to managing large-scale projects.

Business Solutions Consultant

CDK Global
Hoffman Estates, IL
02.2019 - Current
  • Verified that every client received highest level of support, assistance and professionalism to uphold company's commitment to service.
  • Designed and conducted hardware or software systems testing.
  • Coordinated with internal teams such as engineering and sales to ensure successful implementations.
  • Provided technical support for customers during the implementation process.
  • Conducted product demonstrations to clients, providing detailed information on features and benefits of the software solution.
  • Implemented changes requested by customers within established timelines while maintaining high standards of quality.
  • Provided status updates to keep upper management informed and to reach goals.
  • Created user documentation including system setup instructions and user manuals.

Fixed Operations Director

Bergstrom Automotive
Appleton, WI
02.2015 - 02.2019
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Delegated work to staff, setting priorities and goals.
  • Identified opportunities to increase efficiency through automation or process re-engineering.
  • Created employee work schedules to keep shifts properly staffed.
  • Ensured compliance with applicable laws and regulations related to services provided.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Proposed or approved modifications to project plans.
  • Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.

Skills

  • Requirements Gathering
  • Project Planning
  • Client Relationship Management
  • Scope Management
  • KPI Tracking
  • Client Relations
  • Meeting Facilitation
  • Schedule Coordination
  • Project Scheduling

Affiliations

  • United Way Volunteer

Accomplishments

  • BMW Achievements in Excellence- Customer Service Satisfaction- Highest CSI Scores 2013-2015

Certification

- PMI's Project Management Professional (PMP)

References

References available upon request.

Timeline

Senior Project Manager

CDK Global
02.2019 - Current

Business Solutions Consultant

CDK Global
02.2019 - Current

Fixed Operations Director

Bergstrom Automotive
02.2015 - 02.2019

- PMI's Project Management Professional (PMP)

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Brandon Kiefer