Brandon King
Charlotte,,NC
Summary
Customer Due Diligence Operations (CDDO) Analyst with multiple years of possessing strong problem-solving skills and the ability to make independent decisions. A highly equipped self-motivated professional highly adept at paying great attention to details while working on multiple tasks — yet being reliable and energetic with a high degree of accuracy while consistently adapting to regulatory changes.
Overview
7
7
years of professional experience
Work History
Customer Due Diligence Operations (CDDO) Analyst
Signature Consultants For U.S. Bank
07.2023 - Current
- Liaises with Relationship and Branch Managers to gather information from customers throughout life cycle of banking relationships to stay in accordance with KYC (Know Your Customer) guidelines.
- Assists with collecting and developing information for AML investigations and compliance reviews, particularly in relation to high-risk customers.
- By assisting with completing CTA’s (Customer Transaction Assessment), actively works with customers and internal stakeholders to understand normal account activity based on customer profile and types.
Customer Service Team Lead
Charter Communications, Spectrum
04.2019 - 07.2023
- Assisted senior leadership with career development activities for team members including performance management, training, and resourcing.
- Supervised 18 team members and provided constructive feedback, resulting in improvement of customer satisfaction scores through superior conflict resolution.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Telecommunications Specialist
Conduent Inc.
06.2018 - 04.2019
- Analyzed non-routine issues with wireless equipment, software application, and network performance to identify problem area and recommended corrective action.
- Reviewed and processed request for cellular phone and data services.
- Provided a total sales solution for customers' wireless/mobility needs.
Phone Banker
TD Bank
04.2017 - 06.2018
- Helped customers complete online banking services and assisted with user access problems.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Maintained friendly and professional customer interactions.
Education
Bachelor Of Science - Business Administration
Saint Augustine's University
04.2017
Minor - Psychology
Saint Augustine's University
04.2017
Skills
- Quality Assurance Control
- Anti-Money Laundering
- Risk Compliance
- Detail-Oriented
- Time Management
- Flexibility & Adaptability
Timeline
Customer Due Diligence Operations (CDDO) Analyst
Signature Consultants For U.S. Bank
07.2023 - Current
Customer Service Team Lead
Charter Communications, Spectrum
04.2019 - 07.2023
Telecommunications Specialist
Conduent Inc.
06.2018 - 04.2019
Phone Banker
TD Bank
04.2017 - 06.2018
Bachelor Of Science - Business Administration
Saint Augustine's University
Minor - Psychology
Saint Augustine's University