Brandon Kirby
Jenks,Oklahoma
Summary
Dynamic leader with a proven track record at Cox Communications, enhancing customer satisfaction and fostering team growth. Excelled in problem-solving and staff supervision, achieving consistent sales growth. Skilled in customer service and engagement, adept at driving operational excellence and team performance.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Positive and organized team player with strong ability to motivate staff and enhance customer satisfaction. Well-versed in inventory management and sales techniques, combining these with effective communication and problem-solving skills. Committed to driving store success through operational excellence and team leadership.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Cox Communications
01.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Head of Security
Hampton Inn By Hilton
03.2020 - 12.2021
- Coordinated with other departments within the organization to develop integrated approaches towards mitigating risks across multiple areas.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Enhanced overall security by implementing comprehensive risk assessments and security audits.
- Collaborated with local law enforcement agencies to strengthen partnerships and enhance overall safety in the community.
Sales Associate
Fowler Ford Automotive
04.2019 - 04.2020
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Lead Sales Associate
Sprint Mobile
02.2015 - 02.2019
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Performed inventory control procedures to manage stock.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Trained new sales associates to ensure consistent performance across the team.
- Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
Associates in General Education - Undeclared
Tulsa Community College
Tulsa, OK05-2013
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Time management
- Team building and leadership
- Staff supervision
- Store operations
Timeline
Assistant Store Manager
Cox Communications
01.2022 - Current
Head of Security
Hampton Inn By Hilton
03.2020 - 12.2021
Sales Associate
Fowler Ford Automotive
04.2019 - 04.2020
Lead Sales Associate
Sprint Mobile
02.2015 - 02.2019
Associates in General Education - Undeclared
Tulsa Community College
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