Brandon Kors

• Utilize strong customer service skills to handle policy changes, billing inquiries and tech support.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Specialize in AARP client interactions
• Underwrite individual auto policies to ensure correct risk and premium accountability
• Provide guidance to clients on coverage options tailored to their individual policies

• Utilize Sales Force and HR benefit platforms (Employee Navigator and Abra) to process enrollments and coverage changes with 98% accurate rate (departmental goal)
• Perform audits and process renewals with insurance carriers
• Solve escalated enrollment issues with carriers for clients
• Collaborate with our sales team and other departments to address client needs and service requests
• Support customer satisfaction through regular follow-up and communication
• Cultivate client retention through proactive and actionable resolutions to questions, concerns, or challenges

• Worked varied hours to meet seasonal and business needs.
• Greeted customers and offered assistance for increased customer satisfaction with extensive product knowlege.
• Managed customer relations through communication and helpful interactions.

• Generated interest and features from numerous media outlets that included Chicago Tribune, CNN Health, Fox News, The Huffington Post and The New York Times
• Managed and executed publicity campaigns for more than 30 clients around the world working in conjunction with the world’s largest independent publisher, formerly a division of Penguin Random House
• Created strategic planning documents, pitches, analytics reports and press releases on behalf of clients

• Worked with more than 30 clients and assisted on corporate, non-profit and author publicity services division via several tactics: media pitches, social media calendars, strategic documents, research and press releases

• Utilized industry-leading account software such as Critical Mention and Cision in creation of media lists and outreach for clients