Brandon Koscielniak
Largo,FL
Summary
Dynamic Case Manager with a proven track record at Transamerica Life Insurance Company, with almost 20 years experience excelling in problem-solving and case management. Enhanced client satisfaction through personalized solutions and effective communication. Mentored junior staff, fostering professional growth while implementing process improvements that streamlined operations and increased efficiency.
Overview
19
19
years of professional experience
Work History
Int Case Manager
Transamerica Life Insurance Company
2023.12 - Current
- Monitored case progress and adjusted strategies to improve client satisfaction and outcomes.
- Mentored junior staff in best practices for client engagement and compliance with regulatory standards.
- Provide excellent customer service communication to Life Agents through calls and emails.
- Increased client satisfaction through diligent follow-up and personalized support.
- Implemented process improvements that enhanced efficiency in case handling and documentation practices.
- Analyzed case data to identify trends, informing strategic decisions to optimize service delivery.
Senior Case Manager
TCS
2018.04 - 2023.12
- Led case management processes to ensure compliance with regulatory standards and internal policies.
- Conducted comprehensive reviews of client cases to identify trends and recommend strategic improvements.
- Implemented best practices for documentation and record-keeping, ensuring accuracy and consistency in case files.
- Increased client satisfaction by providing exceptional service, empathy, and timely assistance in resolving issues.
- Mentored junior case managers to enhance their skill sets and promote professional growth.
Senior Case Manager
Transamerica Life Insurance Company
2007.03 - 2018.04
- Led case management processes to ensure compliance with regulatory standards and internal policies.
- Analyzed client needs and developed personalized insurance solutions to improve customer satisfaction.
- Collaborated with cross-functional teams to streamline claims processing and reduce turnaround time.
- Mentored junior case managers, enhancing team performance and encouraging professional development.
Education
High School Diploma -
Dunedin High School
Dunedin, FL06.2006
Skills
Problem-solving
Case management
Time management
Organization and multitasking
Documentation and reporting
Positive attitude
Critical thinking
Data entry and analysis
MS office
Active listening
Email and telephone etiquette
Decision-making
Goal setting
Timeline
Int Case Manager
Transamerica Life Insurance Company
2023.12 - Current
Senior Case Manager
TCS
2018.04 - 2023.12
Senior Case Manager
Transamerica Life Insurance Company
2007.03 - 2018.04
High School Diploma -
Dunedin High School