Brandon Kosoffsky
Cleveland,OH
Summary
Hospitality aficionado with 4+ years of experience providing world-class customer service in guest service focused environments. Adept at working with customers and clients to uncover issues and find creative solutions.
Overview
6
6
years of professional experience
Work History
Guest Experience Representative
HostPros LLC
Cleveland, Ohio
09.2023 - 06.2024
- Communicate with guests at 60+ properties to coordinate details of their stay, answer questions, resolve issues and ensure a 5-star experience
- Increased company guest communication time by 30% while maintaining Superhost status and “Guest Favorite” badge on Airbnb.
- Assisted in onboarding 20+ properties by creating a thorough onboarding template for Guest Experience, writing captivating listings and creating comprehensive guidebooks about the property and area
- Establish and maintained relationships with businesses across a variety of sectors to offer discounts to enhance the guest experience
- Managed company/guest operations through Guesty, Properly, and Touchstay
Client Services Specialist
Flexjet
Cleveland, OH
01.2021 - 12.2022
- Point of contact for arranging all travel needs on a daily basis
- Oversaw daily client activity to monitor flight tracking, flight planning, travel logistics, catering and all matters related to client services
- Worked closely with operations/internal departments to resolve conflicts and serve as an advocate for the client
Guest Operations Manager
The Guild
Austin, TX
01.2019 - 12.2020
- Complete daily oversight of all guest operations Guild Lamar Union Property
- Prioritized, delegated and executed all day-to-day tasking to ensure the finest hospitality experience for all guests
- Owned standard operating procedures on the ground, acting as a liaison between the front desk and rooms control departments, monitoring all guest related issues
- Supervision and coordination of both front and back of the house duties including on-site concierge, rooms control, front desk, housekeeping and guest service roles
- Responsible for the oversight of all maintenance, functionality and design of 54 hotel units
Hospitality Agent
Sonder
Austin, TX
01.2018 - 12.2019
- Served as front line ambassador for a fast-growing hospitality startup Completed day to day tasks including meeting guests for check-ins, bringing extra items to guests during their stay, troubleshooting systems and appliances, restocking inventory, fixing TV and Wi-Fi issues and overseeing contractor appointments
- Coordinated daily maintenance and quality checks for all Sonder units
- Furnished and on boarded new Sonder locations, bringing them from empty to guest-ready
Education
BBA - Hospitality Management & Tourism
Florida Atlantic University
Boca Raton12.2017
AA - Business Communications
Baruch College
New York05.2014
Skills
- Customer Service
- Guest Relations
- Hospitality and service knowledge
- Client Relationship Management
- Property Management
- Customer service-focused
Timeline
Guest Experience Representative
HostPros LLC
09.2023 - 06.2024
Client Services Specialist
Flexjet
01.2021 - 12.2022
Guest Operations Manager
The Guild
01.2019 - 12.2020
Hospitality Agent
Sonder
01.2018 - 12.2019
BBA - Hospitality Management & Tourism
Florida Atlantic University
AA - Business Communications
Baruch College
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