Brandon Kountz
Chicago,IL
Summary
Diligent Customer Service professional bringing demonstrated expertise in customer support, task prioritization and time management. Familiar with diverse customer service tasks, including client management, product selection/upselling and issue resolution. Proficient in stock management and sales support.
Overview
14
14
years of professional experience
Work History
Lift Truck Operator
Shaw Industries
08.2015 - 02.2023
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded materials and goods at designated locations for best project availability.
- Removed orders from storage, wrapped, and staged for shipments.
- Checked items against documentation for accuracy.
Barista
Kroger
10.2013 - 05.2015
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Used POS system to accurately enter orders and process payments.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Courtesy Clerk
Kroger
07.2009 - 04.2011
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Associate of Science - Biology
Dalton State College
High School Diploma -
Southeast Whitfield County High School
05.2011
Skills
- Warehouse Operations
- Safety Awareness
- Loading and Unloading
- Materials Movement
- Up-Selling
- Cash Handling
- Beverage Preparation
- POS Systems
- Price Checking
- Brand Promotion
- Stock Replenishment
- Customer Relationship Management (CRM)
Timeline
Lift Truck Operator
Shaw Industries
08.2015 - 02.2023
Barista
Kroger
10.2013 - 05.2015
Courtesy Clerk
Kroger
07.2009 - 04.2011
Associate of Science - Biology
Dalton State College
High School Diploma -
Southeast Whitfield County High School
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