Summary
Overview
Work History
Education
Skills
Certification
Timeline

Brandon Hattery

Bosque Farms,NM

Summary

Experienced multi-faceted Leader Teacher adept at problem solving, customer service, relationship building,and hiring and training hardworking, quality staff that play to win. General Manager equipped with extensive experience in retail management and sales, as well as extensive human resource knowledge and applicable state laws. Employs excellent leadership skills and multi-tasking strengths while being adept at communicating company mission and directives effectively. Clearly explains the reasons behind corporate policies and procedures to foster employee engagement with servant leader qualities. Strong knowledge of asset protection and loss protocol, as well as business analysis through all aspects of business management. Goal-oriented manager with distinguished experience in Several industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

19
19
years of professional experience
1
1
Certificate

Work History

Operations Manager

Wal-Mart Logistics
12.2018 - 01.2023
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Planned and sourced logistics personnel for operations, component exercises, racking improvements and quality control, resulting in highly trained personnel ready to act quickly in business critical roles.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Directed strategic workforce planning, performance management, and benefits administration.

Store Manager

Burlington
01.2016 - 12.2018
  • Controlled 15 m volume sales, P/L, and shrink retention levels by providing superior customer service.
  • Increased sales growth over 2 years to # 17 store in chain by raising the daily average sales ticket and reducing turnover and store loss.
  • Trained and managed teams of 75-100 Associates, payroll, and schedules providing ownership and leader teacher values.
  • Maintained high evaluation scores for shortage control audits, quality control, and customer satisfaction over 80%
  • Assisted in data entry, scheduling, freight deliveries, negative on hands, and ticketing\markdown procedures for accurate POS inventory.
  • Assigned tasks and projects daily in time-management one on ones.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies week over week.

Operations Manager

Burlington
10.2015 - 01.2016
  • Delivered excellent customer service by greeting and assisting each customer
  • Completed a series of training sessions to advance from Assistant Manager to Store Manager.
  • Manages payroll and hours including: hiring, scheduling and talent development routines with HR developmental trainings.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Trained new employees on proper protocols and customer service standards.

Store Manager

Wal-Mart
06.2012 - 11.2015
  • Total store responsibility for compliance, safety, human resources, sales and profit for 300 direct employees in a 85 million dollar building.
  • Full KPI and P&L accountability.
  • Responsible for compliance with local, state, federal and corporate policies, procedures, and laws.
  • Developed talent with servant leadership and open communication to grow business objectives beyond current financial standings and corporate goals.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Market Manager/Business Development Manager

Sams Club
01.2008 - 06.2012
  • Develops relationships with current and potential customers to grow membership base and truckload sales opportunities
  • Manages a sales staff of 50 associates with direct profit responsibility from sales initiatives and performance matrix patterns
  • Grows overall business fundamentals through effective networking and relationship building.
  • Multi Unit Marketing Strategy Leader.
  • Grew baseline membership sales within the Albuquerque clubs to 189% above plan and total store sales up 12.2 million in year one.

Merchandise Manager / Divisional Innovations Subject Matter Expert

Sam's Club
11.2005 - 01.2008
  • Maintains in-stock based on sales trends,sku budgets, and customer need
  • Develops team members based on constructive feedback and coaching
  • Owns club inventory control and audit operations from fiscal year and Full responsibility of club inventory levels,shrink percentages, out of stocks, and performance
  • Trains 356 clubs on innovations initiatives with budgeting, forecasting, and scheduling.
  • Teaches and develops Market, Region, and Divisional Managers on innovative changes including: Change management, Ordering and direct related innovative processes and procedures.
  • Determines fiscal shortfalls related to budgeting and redirects course materials for sustained business practices.
  • Developed business cases, presentations and reports for senior management.
  • Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch.
  • Led corporate-wide initiatives to help guide enterprise and business level goals.
  • Performed ad hoc deep-dive analyses for specific business problems.
  • Met with customers and prospective business partners to explore new markets, technology and innovation strategy.
  • Oversaw growth of market research function, enabling organization to analyze data to identify and anticipate opportunities.
  • Improved profitability by significantly reducing full-time employee (FTE) hours, and maximizing efficiency of new member based scheduling software. SME responsible for 356 clubs in the western division.

Asset Protection Manager

Walmart
11.2003 - 11.2005


  • Manages and develops staff and spear heads recruiting efforts to minimize turnover and increase our asset protection footprint.
  • Controlled reduction of loss inventory by protecting company assets.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Represented Company in court proceedings and investigations.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Monitored paperwork procedures to prevent error-related losses.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations.
  • Collaborated with law enforcement in investigating and solving theft and fraud cases.

Education

Bachelor of Science - Information Technology

Central New Mexico College
2004

Skills

  • Retail store management, Store operations, MS Office proficient, Outstanding communication skills, Exceptional leader,
  • Team-oriented
  • Skills
  • Budgeting, scheduling, change management, coaching, direct sales, financial, forecasting, hiring, human
  • Resources,instructor, inventory stock levels, inventory completion, inventory Control, team building, leadership, market direction,
  • Materials sourcing, merchandising, Microsoft certified professional, excel, networking, operational policies, business
  • Processes, profit controls, profit and loss accountability, recruiting, relationship building, safety, sales execution
  • Goals and Performance
  • Cost Management
  • Staff Management
  • Verbal and Written Communication
  • Process Improvement
  • Networking Strength
  • New Business Development
  • Coaching and Mentoring
  • Team Leadership
  • Strategic Business Planning
  • Critical Thinking
  • Business Intelligence and Analysis
  • Business Administration
  • Reading Comprehension
  • Partnering and Relationships
  • Operating Procedures and Policies
  • Mentoring
  • Research
  • Instructing
  • Analytics
  • Writing
  • Business Planning
  • Account Management
  • Market and Competitive Analysis
  • Quality Control
  • Sales Expertise
  • Time Management
  • Judgment and Decision-Making
  • Forecasting Ability
  • Performance Goals
  • Training and Development
  • Growth Management
  • Competitor Monitoring
  • Market Tracking
  • Sales Leadership
  • Team Collaboration
  • Complex Problem-Solving
  • Sales Tracking
  • Google Slides
  • Business Analytics
  • Territory Expansion
  • Lead Identification and Generation
  • Web Browser Software
  • Service-Orientation
  • Marketing
  • Speaking

Certification

Microsoft certified professional

Osha certified instructor

Sigma six

Forklift certification

Scissor lift certification

Timeline

Operations Manager - Wal-Mart Logistics
12.2018 - 01.2023
Store Manager - Burlington
01.2016 - 12.2018
Operations Manager - Burlington
10.2015 - 01.2016
Store Manager - Wal-Mart
06.2012 - 11.2015
Market Manager/Business Development Manager - Sams Club
01.2008 - 06.2012
Merchandise Manager / Divisional Innovations Subject Matter Expert - Sam's Club
11.2005 - 01.2008
Asset Protection Manager - Walmart
11.2003 - 11.2005
Central New Mexico College - Bachelor of Science, Information Technology

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Brandon Hattery