Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRANDON TOLBERT

Summary

Experienced retail and hospitality manager with a proven track record and over 10 years of expertise in sales and leading people in South Carolina. I am seeking a challenging role at a reputable company in Houston, TX to leverage my strong leadership skills, customer service experience and human resources knowledge to contribute to the overall success of the company.

Overview

14
14
years of professional experience

Work History

General Manager in Training

Tru By Hilton
02.2023 - Current
  • Provide leadership and direction to facility management and program owners while motivating and interacting with employees to achieve continuous improvement
  • Trained new employees on proper protocols and customer service standards.
  • Train all local areas new hire management on all products, services and on company's POS system
  • Control staffing including interviewing, scheduling and payroll, conducting appraisals and progressive improvement planning
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budget
  • Guide and manage the administrative day-to-day academic program and the implementation of strategies by providing leadership to faculty and staff
  • Apply knowledge of ServSafe guidelines and principles to maintain a clean facility that meet and surpass health inspection requirements.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Assistant Store Manager

Walmart
08.2019 - Current
  • Identify the requirements, expectations, and needs of the customer
  • Supports and aligns with initiatives, goals and actions focused on improving customer service
  • Address the concerns and issues of the customer
  • Use this information to improve customer related decisions
  • Research and integrate relevant information and data, use expertise to make recommendations or decisions
  • Identify and apply sound, fact-bases criteria in setting priorities and making decisions
  • Use business measures and analyses to identify improvement opportunities
  • Probe and look beyond symptoms to determine the root cause of problems and identify possible solutions
  • Align and pursue work activities to achieve the mission and business priorities for the organization
  • Share information, practices and resources across functions, organizations, and locations to improve performance
  • Effectively use existing processes and tools to achieve performance objectives
  • Use and explain major process steps to manage time, resources, and challenges to meet goals
  • Develop and implement plans, practices, and processes to better achieve organizational goals
  • Develop contingency plans to manage or eliminate potential problems
  • Identify and recommend ways to continually improve and streamline processes
  • Develops and present logical, convincing reasons in support of one's perspectives and initiatives
  • Proactively shares relevant information and timely updates with appropriate people
  • Listen attentively and ask questions to ensure understanding
  • Research information for and prepares documents and presentations that effectively convey relevant information in a timely manner.

Guest Services Agent

Hampton Inn by Hilton
03.2022 - 02.2023
  • Checking guests in and out
  • Receiving and managing reservations made online and telephonically
  • Verifying guests' payment methods during check-in
  • Assigning rooms to guests and informing them of any specials offered by the hotel
  • Providing guests with information about the hotel
  • Keeping abreast of attractions that may be of interest to guests.

Night Auditor

Home2Suites by Hilton
11.2017 - 03.2022
  • Outstanding postings to guest accounts are completed
  • There are no discrepancies across any systems, including room status, rates and no-shows
  • All departmental accounts and financial information are balanced, so the date can be closed
  • Financial and operational reports, or the so-called night audit reports, are prepared and distributed
  • Any non-automated or manual back-ups are performed.

Human Resources Supervisor

The Home Depot Inc
11.2017 - 08.2019
  • Responsible for developing associate schedules and for assisting with hourly staffing, orientation, and training processes
  • Assist with timely completion of hourly performance reviews and support the Store Manager in hourly succession planning
  • Responsible for ensuring that hourly HR records are properly sent to the Human Resource Staffing Center
  • Coordinate service and recognition awards
  • Must maintain a strict confidentiality policy
  • Support a productive work environment by ensuring maintenance on the break room, training room, and communication boards
  • Report directly to the Store Manager, with dotted-line reporting to the District Human Resources Manager
  • Manage day to day operations including but not limited to opening and closing the store, responding to manager calls, managing markdowns, and maintaining a safe workplace while providing a world class customer experience.

Night Auditor

Hampton Inn and Suites
11.2015 - 11.2017
  • Outstanding postings to guest accounts are completed
  • There are no discrepancies across any systems, including room status, rates and no-shows
  • All departmental accounts and financial information are balanced, so the date can be closed
  • Financial and operational reports, or the so-called night audit reports, are prepared and distributed
  • Any non-automated or manual back-ups are performed.

Special Services Supervisor

The Home Depot Inc
09.2015 - 11.2017
  • Possess thorough knowledge of all policies, procedures, and duties related to customer transactions, cash handling and the Service Desk
  • Responsible for maintaining several reports (e.g., accountability, special orders on hand, SS/POS discrepancy and Book and Physical reports)
  • Provide effective training, recognition and performance management for all Special Services associates to drive outstanding service, store appearance and in-stock position
  • Use active listening skills with customers and associates and critical thinking skills to find solutions to work-related concerns
  • Maintain a service orientation and show “social perception” by understanding the needs of the customers and responding appropriately to those needs
  • Coached and mentored numerous staff members by offering constructive feedback and taking interest in their long-term career growth
  • Prevented store losses using awareness, attention to detail and integrity
  • Manage day to day operations including but not limited to opening and closing the store, responding to manager calls, managing markdowns, and maintaining a safe workplace while providing a world class customer experience.

Sales Supervisor

Best Buy
03.2010 - 09.2013
  • Train and coach employees through effective leadership
  • Analyze individual performance of sales team, complete performance appraisals
  • Ensure sales team has appropriate knowledge and expertise for self-development.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Promoted exceptional customer service by engaging clients on sales floor.

Education

BBA - Business Administration And Management

University of South Carolina Upstate
Spartanburg, SC
05.2010

Diploma -

Greenwood High School
Greenwood, SC
05.2006

Skills

  • Sales Promotion
  • Setting Up for Performances
  • Automotive Knowledge
  • Investigating Variances
  • Customer Service Process Improvement
  • Professional Relationships
  • Corrective Actions
  • Workforce Planning
  • Profit Assessment
  • Payroll Administration and Timekeeping

Timeline

General Manager in Training

Tru By Hilton
02.2023 - Current

Guest Services Agent

Hampton Inn by Hilton
03.2022 - 02.2023

Assistant Store Manager

Walmart
08.2019 - Current

Night Auditor

Home2Suites by Hilton
11.2017 - 03.2022

Human Resources Supervisor

The Home Depot Inc
11.2017 - 08.2019

Night Auditor

Hampton Inn and Suites
11.2015 - 11.2017

Special Services Supervisor

The Home Depot Inc
09.2015 - 11.2017

Sales Supervisor

Best Buy
03.2010 - 09.2013

BBA - Business Administration And Management

University of South Carolina Upstate

Diploma -

Greenwood High School
BRANDON TOLBERT