Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Write and play my own music through 5 instruments. Performed with a number of bands.
Work Availability
Timeline
CustomerServiceRepresentative

Brandon Labit

Fort Wayne,IN

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Culver's Restaurant
08.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and backed up other customer service managers.
  • Cross-trained and provided backup support for organizational leadership.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Packer

Sweetwater
10.2022 - 06.2023
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Completed daily orders with expert picking and packing of shipments.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Trained new employees on proper packing and labeling techniques and to apply best practices.
  • Monitored outgoing packages for proper labels and accurate address information.
  • Fastened and labeled containers on pallets, added stretch and shrink wrap and signed pick tickets to protect items and confirm accuracy of orders.
  • Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
  • Prepared shipping documents to track incoming and outgoing shipments and maintain proof of transaction.
  • Measured quantity, weight and dimensions to determine cost of shipping.
  • Received, segregated and stored orders in safety keeping cabinets to organize and maintain complete stock and inventory.
  • Placed items into bags, boxes or other containers.
  • Inspected items for defects and damage.
  • Loaded items onto conveyor belts and pallets.
  • Labeled containers, container tags or products.

Education

High School Diploma -

Urban Corps Of San Diego County Charter High School
San Diego, CA
06.2019

Skills

  • Credit Card Payment Processing
  • Account Management
  • Active Listening
  • Microsoft Excel
  • Fleet Dispatching
  • Retail Sales Customer Service
  • Staff Training
  • Sales Expertise
  • Promotional Support
  • Time Management
  • Order and Refund Processing
  • Product Promotion

Accomplishments

  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Certification

  • Team Trainer. Culver's - 2021-2022

Write and play my own music through 5 instruments. Performed with a number of bands.

I started playing music in 2012 when I was 14 years old. Over the number of years, I learned guitar, bass, drums, piano and harmonica. I've also played at venues, house shows and even including the House of Blues. I recorded a album back in 2018 and its uploaded on YouTube. My goal is to record and produce my own music as solo musician.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Packer

Sweetwater
10.2022 - 06.2023

Customer Service Representative

Culver's Restaurant
08.2020 - Current

High School Diploma -

Urban Corps Of San Diego County Charter High School

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Brandon Labit