Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Lackey

Brandon Lackey

Lakeland,FL

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

7
7
years of professional experience

Work History

Manager

Walgreens
Lakeland, FL
08.2023 - Current
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Assigned work and monitored performance of project personnel.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Analyzed customer feedback data to develop action plans for improving services offered.

Manager

CVS Health
Orlando, FL
01.2022 - 08.2023
  • Monitored inventory, cash, and payroll processes to keep location running smoothly.
  • Supervised staff to ensure customer satisfaction and proper performance of duties.
  • Reviewed sales figures regularly to determine staffing needs during peak times.
  • Coached, managed and developed teams to provide exceptional service and achieve sales goals.
  • Maintained store staff by recruiting, orienting and training employees.
  • Analyzed financial data to identify areas of improvement for profitability.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Managed visual merchandising, maintaining standards and elevating customer experience.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented new policies and procedures to improve efficiency.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Prepared staff work schedules and assigned team members to specific duties.

Selector

Wine and Spirits Warehouse
Lakeland, FL
01.2021 - 01.2022
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Received and tracked incoming inventory shipments.
  • Investigated any reported problems regarding shipping errors or damages.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Operated scanners, computers, and other equipment to track orders.

Associate

Walgreens
Lakeland, FL
02.2017 - 01.2021
  • Built and maintained relationships with peers and upper management to drive team success.
  • Verified credit card charges against purchase receipts for accuracy.
  • Participated in weekly team meetings to discuss sales goals and strategies.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Built relationships with customers by providing friendly customer service.
  • Communicated clearly with customers in person and via telephone, driving positive experiences.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Trained new associates on store operations, policies, and procedures.
  • Assisted customers with selecting items and answering questions about products.

Education

Bachelor of Arts - Liberal Arts

Polk State College
Winter Haven, FL
06-2025

High School Diploma -

Bartow Highschool
Lakeland
05-2019

Skills

  • Staff Development
  • Operations Management
  • Performance Management
  • Business Development
  • Policy Implementation
  • Customer Relationship Management (CRM)
  • Staff Management

Timeline

Manager

Walgreens
08.2023 - Current

Manager

CVS Health
01.2022 - 08.2023

Selector

Wine and Spirits Warehouse
01.2021 - 01.2022

Associate

Walgreens
02.2017 - 01.2021

Bachelor of Arts - Liberal Arts

Polk State College

High School Diploma -

Bartow Highschool

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Brandon Lackey