Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Laird

Pflugerville,TX

Summary

Accomplished leader with a proven track record at QualTech Automotive and A-1 Communications, adept in project management and customer service. Excelled in roles requiring attention to detail and strong work ethic, consistently exceeding sales targets and improving operational efficiency. Skilled in vehicle assessment and project planning, fostering trust and loyalty through exceptional communication and multitasking abilities.

Overview

19
19
years of professional experience

Work History

Service Advisor

QualTech Automotive
11.2021 - Current
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.

Owner

A-1 Communications
09.2019 - 11.2021
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Trained and motivated employees to perform daily business functions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Evaluated suppliers to maintain cost controls and improve operations.

Project Manager

A-1 Communications
03.2011 - 09.2019
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Identified plans and resources required to meet project goals and objectives.

Infantry Team Leader

United States Army
05.2005 - 05.2010
  • Led infantry team to successfully complete missions by providing clear instructions and efficient communication.
  • Utilized tactical expertise to make critical decisions under pressure, leading to successful outcomes in high-stress situations.
  • Improved morale within the team by addressing concerns promptly and offering constructive feedback.
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Provided mentorship to junior team members, fostering growth in their military careers.
  • Conducted after-action reviews upon mission completion, identifying areas for improvement and applying lessons learned in future operations.
  • Collaborated with other teams for joint missions, ensuring seamless coordination and execution of tasks.
  • Maintained high levels of discipline within the unit, enforcing military standards and regulations.
  • Provided situational reports to chain of command, maintaining transparency and enabling effective decision-making at higher levels.

Education

High School Diploma -

Round Rock High School
Round Rock
05.1998

Skills

  • Customer Service
  • Computer Skills
  • Multitasking and Organization
  • Vehicle assessment
  • Strong Work Ethic
  • Attention to Detail
  • Excellent Communication
  • Project Management
  • Project Planning
  • Project planning and development
  • Project Scheduling
  • Project tracking

Timeline

Service Advisor

QualTech Automotive
11.2021 - Current

Owner

A-1 Communications
09.2019 - 11.2021

Project Manager

A-1 Communications
03.2011 - 09.2019

Infantry Team Leader

United States Army
05.2005 - 05.2010

High School Diploma -

Round Rock High School

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Brandon Laird