Brandon Lambert
Irvine,CA
Summary
Operations Manager with a strong background in eCommerce, driving over $1M in gross sales revenue and building a social media following of 40K users. Known for empowering high-performing teams and developing innovative strategies that enhance customer engagement by 32%. Adept at managing diverse operational needs to achieve organizational success.
Overview
20
20
years of professional experience
Work History
Bartender
Club 327
New Orleans, Louisiana
10.2024 - 09.2026
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area and cocktail menu design while ensuring inventory accuracy and compliance with regulations, enhancing customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Balanced daily registers and generated sales reports, providing management with accurate financial insights.
- Kept track of bar tabs and transferred open tabs to the dining area for waitstaff.
- Stayed up-to-date on the latest mixology trends, bar equipment, and sanitation standards.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Baccarat Dealer
Treasure Chest Casino
Kenner, LA
02.2023 - 02.2025
- Paid winning bets and collected losing bets to facilitate smooth game operations.
- Read and announced player and dealer hands during gameplay.
- Exchanged guest money for checks while ensuring game security and adherence to procedures.
- Games of experience include Baccarat, Black Jack, 3-Card Poker and 4-Card Poker
Bartender
The Executive Gentlemens Club
New Orleans, Louisiana
02.2021 - 10.2024
- Supported opening and closing tasks, including restocking supplies.
- Welcomed customers and delivered courteous customer service.
- Processed transactions on a cash register and POS system, and provided correct change for cash payments.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Ensured accuracy of cash drawer at the end of each shift by reconciling funds received.
- Served wine, beer, and cocktails to patrons at the bar.
- Resolved customer complaints in a professional manner.
- Oversaw inventory of liquor, beer, wine, and other beverage items to maintain stock levels and minimize shortages.
- Monitored guests' alcohol consumption to promote responsible drinking and compliance with regulations.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Provided drink suggestions to customers based on their preferences.
- Stayed up-to-date on the latest mixology trends, bar equipment, and sanitation standards.
- Effectively multitasked within a fast-paced environment.
- Managed accurate bar tabs and processed cash and credit card transactions.
Operations Manager
TerpHouse, Inc.
Riverside County, CA
12.2016 - 04.2023
- Led business operations for 3 years, demonstrating entrepreneurial expertise in managing diverse operational aspects to drive revenue growth
- Managed e-commerce business, overseeing manufacturing, packaging, shipping, sales, and marketing to achieve over $1M in gross sales revenue in 2018
- Adapted to diverse business needs to deliver 24+ high-quality CBD products aligned with customer preferences
- Establish a strong social media following of over 40K users, resulting in a 32% increase in brand visibility and customer engagement
General Manager
William Lee Management, LLC
Corona, CA
02.2010 - 10.2020
- Direct a team of 40+ debt collectors, providing leadership in training, education, and management to cultivate a high-functioning team capable of exceeding target goals
- Acquired and liquidated over $400MM in debt portfolios through effective communication with debt buyers and sellers
- Trained 10+ employees on security protocols and FDCPA regulations to maintain compliance
Finance Manager
Mega RV / McMahons RV
Stanton, CA
06.2008 - 12.2013
- Achieved a 15% reduction in chargebacks, while upholding quality standards
- Analyzed customer info, including income details and signatures, resulting in 100% error-free transactions
- Ensured professional interactions while assessing finance options
Sales Manager
Mega RV / McMahons RV
Stanton, CA
01.2007 - 06.2008
- Implemented innovative marketing and sales strategies to propel business growth, contributing to over 15 closed deals per month
- Delivered unparalleled service by creating customer satisfaction procedures, earning 99% approval ratings
- Developed climate of five-star customer service by hiring, training, and motivating 12 employees through strategic goal-setting, enhancing unit volume and gross profit
Education
General Education Diploma -
New Castle Vocational School
New Castle, IN05-2004
Skills
- Bar Operations
- Inventory Control
- Customer Service
- Conflict Resolution
- ECommerce
- Social Media Management
- WordPress
- Management
- Leadership
- Team Management
- Shift Management
- Presentation Skills
- CRM Software
- Business Development
- Process Improvement
- Customer Interaction
- MS Office
- Account Management
Timeline
Bartender
Club 327
10.2024 - 09.2026
Baccarat Dealer
Treasure Chest Casino
02.2023 - 02.2025
Bartender
The Executive Gentlemens Club
02.2021 - 10.2024
Operations Manager
TerpHouse, Inc.
12.2016 - 04.2023
General Manager
William Lee Management, LLC
02.2010 - 10.2020
Finance Manager
Mega RV / McMahons RV
06.2008 - 12.2013
Sales Manager
Mega RV / McMahons RV
01.2007 - 06.2008
General Education Diploma -
New Castle Vocational School