Brandon Lancaster
Evansville,IN
Summary
Dedicated professional with a strong work ethic and commitment to achieving results. Proven ability to lead by example and foster a culture of self-responsibility. Skilled in promoting teamwork and effective communication to drive success.
Overview
26
26
years of professional experience
Work History
Senior Engineer - DevOps
Change Control
Evansville, IN
07.2019 - Current
- Ensured compliance with change control procedures through effective utilization of change management system.
- Coordinated application software release preparation and distribution across entire life cycle.
- Gathered and maintained documentation for releases while validating necessary approvals.
- Monitored and reported performance metrics of change management system to identify improvement areas.
- Assisted in maintaining all change control software for optimal functionality.
- Participated in special projects aligned with corporate objectives to foster innovation.
- Facilitated meetings to gather input and address concerns related to change initiatives.
- Developed and delivered comprehensive documentation for software deployments and operational updates.
Tech Support Analyst Sr
Branch Systems
06.2018 - 07.2019
- Working tickets escalated from other Business Partners.
- Performing account updates through ICE SWITCH.
- Researching and analyzing problems to determine root cause.
- Resolving complex and non-routine problems associated with operational processes, procedures, systems, and technology.
- Decision making independent of a supervisor, providing evaluations and recommendations to Management.
- Escalating problems to the next level of support to ensure timely resolution and prevention of future problem incidents.
- Writing JIRA requests as necessary.
- Making changes to customer application risk levels as directed by the Risk Grade team.
- Assisting DEVTEST with monthly CLASS Release testing.
Support Specialist / Support Specialist Sr / Tech Support Specialist Lead
OneSupport
04.2002 - 06.2018
- Mentoring and assisting branch and headquarters' employees with problem identification, resolution, and validation of their work.
- Provide after hours on-call support to OneSupport.
- Researching and analyzing problems to determine root cause.
- Resolving complex and non-routine problems associated with operational processes, procedures, systems, and technology.
- Decision making independent of a supervisor, providing evaluations and recommendations to Management.
- Escalating problems to the next level of support to ensure timely resolution and prevention of future problem incidents.
- Taking corrective action by updating procedures and improvement processes in the Knowledgebase.
- Performing account adjustments, on-line purchases/reloads of customer accounts, branch adjustments, and new branch initializations.
Merchant Service Rep Senior
Merchant Service
06.1999 - 04.2002
- Assisted Merchants and RAMs with customer accounts on the American Dream/Vision system.
- Performed customer account authorizations for merchants.
- Performed merchant builds and maintenance.
- Maintained merchant files for audit.
- System troubleshooting for Microbilt, POCO and RCATS.
Education
Some College (No Degree) - Information Technology
Ivy Tech Community College of Indiana
EvansvilleSome College (No Degree) - General Studies
University of Southern Indiana
Evansville, INSkills
- Adaptable learner
- Change management and control
- Application release coordination
- Documentation management
- Problem resolution and troubleshooting
- Team collaboration and communication
- Decision making skills
- Software development lifecycle expertise
- Training and coaching strategies
- Software implementation and evaluation
- Results-oriented mindset
- Organizational skills and process improvement
- Patience and diligence in tasks
Timeline
Senior Engineer - DevOps
Change Control
07.2019 - Current
Tech Support Analyst Sr
Branch Systems
06.2018 - 07.2019
Support Specialist / Support Specialist Sr / Tech Support Specialist Lead
OneSupport
04.2002 - 06.2018
Merchant Service Rep Senior
Merchant Service
06.1999 - 04.2002
Some College (No Degree) - Information Technology
Ivy Tech Community College of Indiana
Some College (No Degree) - General Studies
University of Southern Indiana