Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Lane

Willoughby

Summary

Experienced with leading customer service teams to deliver top-tier support. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of fostering team collaboration and maintaining service quality.

Overview

3
3
years of professional experience

Work History

School Aged Childcare Worker

Little Scooters Early Learning Centre & Kindergarten
04.2024 - Current

I was the Lead School-Age teacher which meant I maintained a safe and secure environment for children, conducting regular safety checks of facilities and equipment, Organized field trips to local attractions or educational experiences for enhanced learning opportunities outside the classroom setting, and even, Developed creative lesson plans for after-school programs, incorporating art, music, and physical activities to engage students.

Cook

BJ's Restaurant & Brewhouse
02.2023 - 03.2024
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Customer Service Supervisor

Marcs Grocery
05.2022 - 01.2023
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

Cashier

Mission BBQ
09.2021 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate of Arts -

Lakeland Community College
Willoughby, OH
03-2025

Skills

  • Patience and empathy
  • Customer service
  • Team building and leadership
  • Work ethic and integrity
  • Time management skills
  • Team development
  • Multitasking and organization
  • Reliability and punctuality
  • Professionalism and courtesy

Timeline

School Aged Childcare Worker

Little Scooters Early Learning Centre & Kindergarten
04.2024 - Current

Cook

BJ's Restaurant & Brewhouse
02.2023 - 03.2024

Customer Service Supervisor

Marcs Grocery
05.2022 - 01.2023

Cashier

Mission BBQ
09.2021 - 05.2022

Associate of Arts -

Lakeland Community College
Brandon Lane