Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Large

Taylorville,IL

Summary

Skilled Center Manager knowledgeable about operational needs and team leadership. Highly trained and experienced with 18+ years in the field. Excellent planning and problem-solving abilities. Dedicated to customer service excellence.

Overview

24
24
years of professional experience

Work History

Center Manager

Lincare
09.2020 - Current


  • Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Train staff to ensure proper documentation is received prior to patient being setup.
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
  • Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
  • Monitored financial performance indicators regularly to make informed decisions regarding budgeting adjustments or investments in new resources as needed.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Medical Gas Specialist

ILMO Products
10.2015 - 07.2020
  • Develop annual medical sales plans and sales projections.
  • Continuously monitor the budget to ensure goals were on track.
  • Developed strong client relationships through consistent communication and attentive service.
  • Increased sales revenue with targeted marketing campaigns and strategic product positioning.
  • Aid in the oversight of medical cylinders; including FDA audits, cylinder audits and regulatory records.
  • Develop, organize, execute and maintain medical gas training programs for personnel and customers.

Branch Manager

Ilmo Products
09.2014 - 10.2015
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Maintain adequate levels of inventory to meet customers needs.
  • Ensure company policies are strictly followed to adhere to FDA, OSHA and DOT guidelines.

Branch Manager

American Homepatient
03.2007 - 09.2014
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Train staff to ensure qualifications are properly documented prior to patient being setup.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.

Operations Manager

American HomePatient
11.2006 - 03.2007
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing client/patient concerns promptly.
  • Coordinate all service/delivery personnel to assure timely and safe delivery of equipment.

Customer Service Representative

American Homepatient
10.2005 - 11.2006
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers with retail sales and equipment exchanges.
  • Process new orders by verifying proper documentation was obtained and verifying insurance eligibility.

Service Technician

American HomePatient
12.1999 - 10.2005
  • Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.

Education

Associate of Applied Science - Business

Lincoln Land Community College
Springfield, IL
05.1999

Skills

  • Staff Leadership
  • Customer Service Management
  • Business Leadership
  • Financial Reporting
  • Sales Proficiency
  • Relationship Building
  • Performance Management

Timeline

Center Manager

Lincare
09.2020 - Current

Medical Gas Specialist

ILMO Products
10.2015 - 07.2020

Branch Manager

Ilmo Products
09.2014 - 10.2015

Branch Manager

American Homepatient
03.2007 - 09.2014

Operations Manager

American HomePatient
11.2006 - 03.2007

Customer Service Representative

American Homepatient
10.2005 - 11.2006

Service Technician

American HomePatient
12.1999 - 10.2005

Associate of Applied Science - Business

Lincoln Land Community College

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Brandon Large